Getting help with your Virgin Media servicesNeed Help with your Virgin Media service? We’ve got just thing. We’ve put together this handy list of our top help articles for your broadband, TV, and home phone. Just click on the link and we’ll get you s...
Why can't I connect to the Internet? Can’t connect to the internet? Here’s a checklist of things to try to help you diagnose, and maybe even fix the problem. Check to see if there's a known fault with the service The first thing to do is find out if...
You can set-up your Virgin Remote Control to operate the Volume and Mute functions on your TV so you only need one remote to watch TV. Firstly, please select your remote control type from the images below: Remote Types 9 & 10 These remote types ca...
If you’ve got TiVo and can’t get a TV picture, here are few things you can try. If you've just switched on your TV and a red light on the left of your TiVo box, then your TiVo box is in standby. This may happen automatically after four hours. So, fi...
Want to add a channel to your TV package? It couldn't be easier! There are several ways to add a channel to your package. Please be aware that Sky Premium HD channels are not available on all V+ HD boxes. If you have a V+ HD box and you're unable to ...
Want to set up your TiVo remote so it can control the volume and mute on your TV? View our handy 'How to' video or follow the instructions below. [video] Programming your remote using a code search The simplest way to programme your TiVo remote to wo...
We’re often asked how to pay a Virgin Media bill. This how-to guide should make making a payment really straight-forward, and tell you which payment methods Virgin Media accept. Direct Debit A Direct Debit is the easiest and most hassle-free way to p...
For more information about our phone services, see our phone user guide.
Who needs an answerphone when you’ve got voicemail at your fingertips? We have two great options for you to choose from Free Voicemail A totally free service that now lets you record your own personal greeting. This feature is automatically added to ...
To get Virgin Media Caller Display you need: A compatible phone.To subscribe to Virgin Media Caller Display service. Got a compatible phone? To get Caller Display you’ll need a compatible Caller Display phone or Caller Display unit (look for the Brit...
