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lagspikes123
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ping spiking

Hello, I got the new Virgin media hub 3.0 router yesterday and now since I've started using it whenever i'm playing any multiplayer game online, my ping is spiking from 50-1000ms every 15 seconds to the point I can't do anything, I did a speed test on my connection and everything looks fine on that end, I did a tracert to many different ip's and even then the ping looks normal, does anyone have any idea how to solve this problem? is it possible the router is faulty or it's configured incorrectly?. Thanks

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legacy1
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Re: ping spiking

Run a Ping -t to the IP of the multiplayer game online if you can when in game and it starts to spike switch to the running ping then control+c to stop it and post all of that.

Any other devices you should have connected that do a download or upload burst can cause you to have a ping spike so test with wireless disabled and one wired PC.

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Superuser
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Re: ping spiking


lagspikes123 wrote:

Hello, I got the new Virgin media hub 3.0 router yesterday and now since I've started using it whenever i'm playing any multiplayer game online, my ping is spiking from 50-1000ms every 15 seconds to the point I can't do anything, I did a speed test on my connection and everything looks fine on that end, I did a tracert to many different ip's and even then the ping looks normal, does anyone have any idea how to solve this problem? is it possible the router is faulty or it's configured incorrectly?. Thanks


Assuming you're doing this over a wired connection?...

Sounds like it's not a local issue with your connection, since trace routes were fine. When you installed the new Hub 3 your hub would have been given a new dynamic IP address. This may be causing the issue, as it can sometimes affect peering.

Try with a VPN. e.g. https://airvpn.org/

If your connection is good with a VPN then the issue is not with your connection, but further out.

Also try in modem mode, as this mode has a different IP address allocated to it:

https://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=27555&CURRENT...

Setting up a BQM to monitor your connection may show high latency and packet loss if the issue is near one of the internet eXchanges that the ping passes through on its way to thinkbroadband: http://www.thinkbroadband.com/ping

You might want to look at some of the other threads I'm commenting on for similarities and techniques to investigate.

Posting some modem stats to make sure you don't have a noise fault is usually a good idea too.

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