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Sortitout1
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When is play station network connection getting sorted??๐Ÿ˜ก

a

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JanHammered
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Re: When is play station network connection getting sorted??๐Ÿ˜ก

I was told it will be the 12th

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Re: When is play station network connection getting sorted??๐Ÿ˜ก

Hi Sortitout1 & JanHammered,

 

I'm sorry for the PSN connection issues you're experiencing.  So that we can look into the problem further, could you please provide the following info?
  • Can you connect to PSN in router mode?
  • Can you connect to PSN in modem mode?
  • Run a traceroute to 69.192.17.215 in router AND modem mode.
  • Run a traceroute to 173.230.217.157 in router AND modem mode.

Drop that over to me when you get chance and I'll pass it on to the team looking into these issues.

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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JanHammered
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Re: When is play station network connection getting sorted??๐Ÿ˜ก

Why do I need to do that when your phone staff told me there would be a fix coming on the 12th? TODAY

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Re: When is play station network connection getting sorted??๐Ÿ˜ก

Hi JanHammered,

 

I'm sorry that what I'm asking for differs to what you were told over the phone.

 

I've checked the investigation and as it stands right now the team dealing with things need this information in order to progress and fix the problem.  Without that information we can't locate exactly what's causing the sign in problems.

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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