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tommey
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Very HIGH Packet loss!!!! Area 04

Last few days I have been seeing more and more packet-loss Area 04, anyone else having similar issues?

packet.loss.PNG
broken.pings.PNG

Did the online test and it gave me this

vm.fault.PNG

Upstream bonded channels
Channel ID	Frequency(Hz)	Modulation	Power (dBmV)	Mode	Channel Bandwidth(Hz)	Symbol Rate (ksps)
61	          46200000	ATDMA	        50.3	       16 qam	     6400000	           5120
63	          30200000	ATDMA	        49.5	       16 qam	     6400000	            5120

 

Downstream bonded channels
Channel	Frequency(Hz)	Power (dBmV)	SNR(dB)	Modulation	Channel ID
1	275000000	2	        38.6	 256 qam	10
2	323000000	2.2	        38.9	 256 qam	16
3	315000000	2.2	        38.6	 256 qam	15
4	307000000	2.2	        38.6	 256 qam	14
5	299000000	2.2	        37.6	 256 qam	13
6	291000000	1.9	        37.6	 256 qam	12
7	283000000	2	        38.9	 256 qam	11
8	267000000	1.5	        38.6	 256 qam	9
9	259000000	1.5	        38.6	 256 qam	8
10	251000000	1.2	        38.6	 256 qam	7
11	243000000	1.1	        37.6	 256 qam	6
12	235000000	1	        37.6	 256 qam	5
13	227000000	1.2	        35.7	 256 qam	4
14	219000000	1	        35.5	 256 qam	3
15	211000000	1.2	        37.3	 256 qam	2
16	203000000	1.2	        37.3	 256 qam	1

5612407118

Any help or advice appreciated



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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DABhand
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Re: Very HIGH Packet loss!!!! Area 04

Is that a little bit of PL between your device and Shub?

Guessing it is Wifi connection there then?

1st hop from Wolv UBR is obviously being bad, 50% loss which has a knock on effect for every other hop.

Good luck trying to convince 2nd Line you have packet loss, they are still stuck in the dark ages in that regards and thinking that if they can ping and traceroute to you directly fine then there is no problem.

I would get someone you know who is in the same area on VM and get them to do the same, and both set up a Thinkbroadband Quality Monitor, if it is the 1st hop or around it then both of you may well get the exact same packet loss peaks.

Had to do that last year for when I had it for 3 weeks, it wasn't until I shown them 2 people in two different areas had the exact same packet loss peaks they actually did something about it.

Majide!
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tommey
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Re: Very HIGH Packet loss!!!! Area 04


DABhand wrote:

Is that a little bit of PL between your device and Shub?

Guessing it is Wifi connection there then?

Nope gigabit wired connection, 

1st hop from Wolv UBR is obviously being bad, 50% loss which has a knock on effect for every other hop.

Good luck trying to convince 2nd Line you have packet loss, they are still stuck in the dark ages in that regards and thinking that if they can ping and traceroute to you directly fine then there is no problem.

I would get someone you know who is in the same area on VM and get them to do the same, and both set up a Thinkbroadband Quality Monitor, if it is the 1st hop or around it then both of you may well get the exact same packet loss peaks.

Had to do that last year for when I had it for 3 weeks, it wasn't until I shown them 2 people in two different areas had the exact same packet loss peaks they actually did something about it.


Thanks for replying here are a few pics of the pings I get

Pinging the SH3 directly from PC over wired gigabit Ethernet latency spikes very high and also (so much jitter)

SH3.PNG

Pinging the router that is directly attached to SH3 very low pings as expected and no jitter

router.attached.to.sh3.PNG

pinging bbc.co.uk the graph speaks for itself

bbc.co.uk.PNG

pinging 8.8.8.8 the graph speaks for itself

8.8.8.8.PNG



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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mask
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Re: Very HIGH Packet loss!!!! Area 04

See you having problems in 04 area as i am having same issues in 04 area also kids doing my head in about playing xbox one also not being to play online virgin just give you credit refund just not on need to sort out this high usage issue and nip it in the but.
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tommey
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Re: Very HIGH Packet loss!!!! Area 04


mask wrote:
See you having problems in 04 area as i am having same issues in 04 area also kids doing my head in about playing xbox one also not being to play online virgin just give you credit refund just not on need to sort out this high usage issue and nip it in the but.

The plot thickens

very very strange even though I am seeing loads of packet loss and high pings when I just did a network test on the xbox one I got this

xbone.PNG

Now I have tried 3 different routers and even the SH3 in router mode on it's own all with same pings all tests carried out in wired gigabit cat6 ethernet NOT wireless.

I have also tested ping on 3 different PC's and a laptop all wired ethernet with same results.

So unless I have a faulty SH3 I am totally lost, why does the Xbox not show any packet loss?

5614757292



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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legacy1
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Re: Very HIGH Packet loss!!!! Area 04


tommey wrote:

 

Now I have tried 3 different routers and even the SH3 in router mode


I got a idea... use modem mode with one of the 3 routers which are what by the way their models?

 

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tommey
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Re: Very HIGH Packet loss!!!! Area 04

 


legacy1 wrote:

tommey wrote:

 

Now I have tried 3 different routers and even the SH3 in router mode


I got a idea... use modem mode with one of the 3 routers which are what by the way their models?

 


Main day to day router is a Netgear R8500

others I have tested are Linksys WRT1900AC and Netduma R1

However pings are looking loads better now but upload and download speeds have dropped considerably due to utilisation....



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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Bartman007
Fibre optic
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Re: Very HIGH Packet loss!!!! Area 04

I am in area 04, same issue for over 2 years, now on the same setup 200/20 and the whole area is oversubscribed and in need of new updated hardware at the nodes, they have plenty of cash, but Liberty Global and share holders take it all. Complain to CISAS like I did, I had a link to a page I made to help everyone with problems but I had to take it down, advertising they said, but all the info is posted all over the forums, I will pm it to you if required, but like I said, its all over the forums and even in VM's complaint procedure, they don't like being forced to give more than £12.50 away, and they don't like people helping their customers to do so.

The more that so VM that its not tolerated the better, how can any company get away without fixing broken service for this long is unbelievable!, is it legal?

Anyway gripe over.






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All the information I provide is available on Google Search, I just make it simple for you Smiley Happy
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