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Zuiq
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Streaming lag spikes

Hi, i've been trying to stream on Twitch for a while now and it usually goes okay, that is until another person connects to my network and starts gaming. My regular ping goes from 30ms up to 800-900ms just due to this one extra connection.

 

We're both using wired connections over our 100Mbps (that's actually showing as 60 on speedtest) connection.

 

This is making both playing games and streaming a nightmare.

 

Anyone have any ideas?

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Re: Streaming lag spikes

Hi Zuiq

 

Thanks for posting. I'm sorry to hear of the problems that you are experiencing when playing online and streaming on Twitch. 

 

I'm unable to locate your details to run some checks so I will send you a private message (red envelope top left hand corner) for some additional information and get this looked into.

 

Speak soon 


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Re: Streaming lag spikes

Hi Zuiq

 

Thanks for replying to my message. Everything on the hub looks good, there are also no issues when checking your network segment. When you notice these problems starting is it on any particular game or on every game you are playing?

 

If you try a speed test with your PC in safe mode with networking and the hub in modem mode is there any change to your speed test results? 

 

Have a look at this link here for traffic management. If you think this could apply to you drop me a message and I can look into it for you .

 

Speak soon 


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Re: Streaming lag spikes

HI,

 

There is no change via your safe mode test, also, the game does not matter, it's affecting our whole network (phones, laptops, tablets, pcs).

 

Traffic management has been applied to us in the past, however it doesn't seem to be the case with this, although it would be good of you to check for us. We are also getting high lag spikes and disconnects after 7pm practically every day of the week.

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Re: Streaming lag spikes

Hi Zuiq

 

Thanks for your reply and confirming that. Everything looks healthy when running a few checks on your connection again. It doesn't appear that the hub has been put into modem mode, can you try another safe mode test with modem mode enabled and let me know if there is any difference when testing your broadband speed?

 

Can you also post the network log for me to have a look at?

 

It may be worth setting up a Thinkbroadband BQM graph, running it for a day or two and posting the result back here. You will need to enable the hub to respond to ICMP echo requests which you can do in advanced settings, ping, in the hub GUI. 

 

Speak soon 


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Re: Streaming lag spikes

Hi Ty,

 

Thanks again and sorry for the late response. Putting the router into modem mode unfortunately interrupts others work in the house, so it will be difficult to achieve that, i will try to get that done by the end of today though.

 

Devices connected daily: 4 phones, 2 tablets, laptops, 2 PCs, TV.

Of those, only the 2 PCs are wired.

 

I have set up the BQM and also tbbMeter.

 

 

Here's the network log, i have also provided the down/up channels.

 

Date Time Error Number Error Description

01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out
01/11/201500:54:44 GMT82000200No Ranging Response received - T3 time-out

 

 

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked3267000000 Hz256 QAM3.5 dBmV 36.4 dB18578826530
Locked4275000000 Hz256 QAM2.8 dBmV 35.8 dB28870264216
Locked5283000000 Hz256 QAM3.3 dBmV 36.0 dB28140949390
Locked6291000000 Hz256 QAM2.7 dBmV 35.8 dB26463528959
Locked7299000000 Hz256 QAM3.2 dBmV 36.4 dB839318251
Locked8307000000 Hz256 QAM2.8 dBmV 36.2 dB462174775
Locked9315000000 Hz256 QAM2.4 dBmV 36.0 dB309393148
Locked10323000000 Hz256 QAM2.7 dBmV 36.0 dB248893167

 

 

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate

NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked539400000 HzATDMA36.0 dBmV16QAM6400000 Hz5120 Ksym/sec
Locked632600000 HzATDMA36.0 dBmV16QAM6400000 Hz5120 Ksym/sec
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Re: Streaming lag spikes

BQM Results after 24 hours

 

1/11/15

 

2/11/15

 

 

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Re: Streaming lag spikes

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Re: Streaming lag spikes

Hi Zuiq

 

Thanks for getting back to me and setting up a BQM. The timeouts in the network log is the same one repeated if you look at the timestamp but there are some timeouts occurring when looking from this side and I can also see some packet loss. I'd like to arrange an ebgineer visit to look into this for you.

 

I will send you a private message to get this organised.

 

Speak soon 

 

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