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Silverob
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Severe lag while gaming last 4 days

Hello,

I see I'm not the only one suffering severe lag while gaming (xboxone) tried all available fixes bar getting another modem. Hit a brick wall calling customer services and technical support keep getting transferred to a payment line. Need help is it a virgin thing will another provider be the best option? I can't seem to find an answer?

Thanks

Rob
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Re: Severe lag while gaming last 4 days

Hey Rob,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Sorry to hear about the lag and connection problems you're experiencing. I've tried to look into this for you but I'm unable to locate your account so I'll need to confirm additional info via PM (purple envelope, top right).

 

Speak with you very soon,

Take care.  

Heather_J

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