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Ali12
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Random lag spikes

Hello, 

 

When I play most of my games, I seem to receive lag and then it stops, 2-3minutes later I seem to receive lag again and this keeps happening in a loop constantly.

 

I did a speed test on my connection, the download seems to be fine and the upload is fine too, the ping looks normal as well, but when I'm gaming I randomly receive lag when I shouldn't. It makes my gaming experience unenjoyable. 

 

I have a hardwired Ethernet cable connection from the modem to my computer. 

I play counter strike, Unreal Tournament, and many other games. 

 

I spoke to someone on the Telephone, they said to make a forum post and show the tracert results here as well. 

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\AMD-PHENOM-II-X61100>tracert facebook.com

Tracing route to facebook.com [173.252.120.6]
over a maximum of 30 hops:

1 8 ms 12 ms 11 ms cpc4-nott14-2-0-gw.12-2.cable.virginm.net [82.13
.35.1]
2 10 ms 11 ms 12 ms nott-core-2b-ae6-1102.network.virginmedia.net [62.255.214.181]
3 * * * Request timed out.
4 22 ms 13 ms 18 ms nrth-bb-1c-ae0-0.network.virginmedia.net [62.254.42.134]
5 29 ms 18 ms 17 ms tcl3-ic-3-ae0-0.network.virginmedia.net [62.255.64.238]
6 16 ms 17 ms 17 ms tele-ic-2-ge-401-210.network.virginmedia.net [212.250.14.45]
7 16 ms 17 ms 17 ms ae11.bb01.lhr2.tfbnw.net [74.119.78.74]
8 137 ms 245 ms 142 ms be11.bb01.ewr2.tfbnw.net [31.13.30.98]
9 135 ms 134 ms 136 ms be44.bb02.iad3.tfbnw.net [31.13.26.5]
10 130 ms 130 ms 132 ms be24.bb02.frc3.tfbnw.net [173.252.64.206]
11 142 ms 133 ms 136 ms ae29.dr06.frc3.tfbnw.net [31.13.27.163]
12 * * * Request timed out.
13 * * * Request timed out.
14 128 ms 132 ms 132 ms edge-star-shv-12-frc3.facebook.com [173.252.120.
6]

Trace complete.

 

C:\Users\AMD-PHENOM-II-X61100>tracert google.com

Tracing route to google.com [216.58.210.14]
over a maximum of 30 hops:

1 11 ms 15 ms 124 ms cpc4-nott14-2-0-gw.12-2.cable.virginm.net [82.13.35.1]
2 17 ms 15 ms 40 ms nott-core-2b-ae6-1102.network.virginmedia.net [62.255.214.181]
3 * * * Request timed out.
4 * * * Request timed out.
5 22 ms 14 ms 14 ms popl-bb-1b-ae0-0.network.virginmedia.net [62.254.42.90]
6 12 ms 13 ms 13 ms eislou2-ic-1-ae0-0.network.virginmedia.net [62.254.42.18]
7 14 ms 13 ms 13 ms m350-mp2.cvx3-a.ltn.dial.ntli.net [213.104.85.94]
8 15 ms 15 ms 13 ms 209.85.246.246
9 12 ms 13 ms 13 ms 209.85.250.169
10 63 ms 15 ms 15 ms lhr08s06-in-f14.1e100.net [216.58.210.14]

Trace complete.

 

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Re: Random lag spikes

Hi Ali12,

 

Welcome to the forum and sorry to hear you're getting ping spikes. Thanks for providing the traces and all the information so far. We at least know this isn't a wireless issue and won't be down to other devices on the local network. 

The second traceroute you've posted looks perfectly fine with the final hop averaging about 15ms. The first one looks like the ping starts to increase off our network too. Could you try the hub in modem mode and a PC in safe mode? this will eliminate the hubs router functions and any background software on the PC that could be taking up bandwidth?

Let us know how you get on.


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Ali12
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Re: Random lag spikes

Hello John_G, 

 

I couldn't access my router settings to switch to modem mode by using 192.168.0.1 on google chrome, Internet explorer and Mozilla Firefox. 

 

It kept on saying:

 

"This webpage is not available"

 

"ERR_CONNECTION_TIMED_OUT"

 

"Google Chrome could not load the webpage because 192.168.0.1 took too long to respond. The website may be down, or you may be experiencing issues with your Internet connection."

 

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Re: Random lag spikes

That's strange Ali12,

 

Could you try rebooting the hub and then try signing into 192.168.0.1?

Sometimes the hubs will stop you signing into the config pages after a while and a reboot fixes that . 


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Ali12
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Re: Random lag spikes

Hi John_G,

 

I rebooted my modem and I was able to access my hub settings, I switched modem mode on as well as safe mode with networking. 

 

I hope this helps. 

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\AMD-PHENOM-II-X61100>tracert google.com

Tracing route to google.com [216.58.209.238]
over a maximum of 30 hops:

1 19 ms 6 ms 8 ms cpc10-nott14-2-0-gw.12-2.cable.virginm.net [81.102.75.1]
2 6 ms 8 ms 7 ms nott-core-2b-ae6-1102.network.virginmedia.net [62.255.214.181]
3 * * * Request timed out.
4 * * * Request timed out.
5 10 ms 11 ms 18 ms popl-bb-1b-ae0-0.network.virginmedia.net [62.254.42.90]
6 12 ms 11 ms 11 ms eislou2-ic-1-ae0-0.network.virginmedia.net [62.254.42.18]
7 15 ms 14 ms 12 ms 213.104.85.90
8 11 ms 12 ms 10 ms 209.85.246.246
9 17 ms 15 ms 15 ms 209.85.250.171
10 14 ms 12 ms 14 ms lhr08s05-in-f14.1e100.net [216.58.209.238]

Trace complete.

 

 

C:\Users\AMD-PHENOM-II-X61100>tracert facebook.com

Tracing route to facebook.com [173.252.120.6]
over a maximum of 30 hops:

1 5 ms 7 ms 7 ms cpc10-nott14-2-0-gw.12-2.cable.virginm.net [81.102.75.1]
2 7 ms 5 ms 8 ms nott-core-2b-ae6-1102.network.virginmedia.net [62.255.214.181]
3 * * * Request timed out.
4 * * * Request timed out.
5 9 ms 12 ms 10 ms tcl3-ic-3-ae0-0.network.virginmedia.net [62.255.64.238]
6 10 ms 10 ms 9 ms m413-mp2.cvx3-a.ltn.dial.ntli.net [213.104.85.157]
7 13 ms 21 ms 13 ms ae1.bb01.lhr2.tfbnw.net [31.13.30.174]
8 100 ms 99 ms 99 ms be11.bb01.ewr2.tfbnw.net [31.13.30.98]
9 142 ms 143 ms 145 ms be44.bb02.iad3.tfbnw.net [31.13.26.5]
10 118 ms 120 ms 119 ms be14.bb02.frc3.tfbnw.net [31.13.24.38]
11 117 ms 114 ms 113 ms ae29.dr06.frc3.tfbnw.net [31.13.27.163]
12 * * * Request timed out.
13 * * * Request timed out.
14 150 ms 163 ms 149 ms edge-star-shv-12-frc3.facebook.com [173.252.120.6]

Trace complete.

C:\Users\AMD-PHENOM-II-X61100>

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Re: Random lag spikes

Hi Ali12,

 

Thanks for running the traces. The facebook trace gets high at the facebook end and the google trace looks perfectly fine. Could you run a trace to one of the game servers that you play on? 


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