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virhu
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Ping Spike, Packets loss

Hello. 

Over the last month or so Ive been experiencing latency spikes with any online game I play. They tend to last roughly a second or just under where my ping will spike up to absurd numbers and then settle back down to normal. I am connected with cable to router. Dont seems to be related to specific time. 

Downstream

https://snag.gy/ApjbVe.jpg

Upstream

https://snag.gy/9MUreC.jpg

 

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legacy1
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Re: Ping Spike, Packets loss

You have the super hub 1 by the looks of it so it needs a reboot or use modem mode which will be stable to a PC or own router.

You test your connect in modem mode to a PC and see how your game play is then.

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legacy1
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Re: Ping Spike, Packets loss

You have the super hub 1 by the looks of it so it needs a reboot or use modem mode which will be stable to a PC or own router.

You test your connect in modem mode to a PC and see how your game play is then.

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Forum Team
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Re: Ping Spike, Packets loss

Hi virhu,

Thanks for posting your Hub data, save us from having to ask for itSmiley Happy

My tests here are showing pretty much the same results, in regards to power levels and timeouts, so nothing to worry about there. If you followed lagacy1's advice to try modem mode, how did that work out for you?

Trying a different Ethernet cable is something else you could try.

But if this is a network related problem we shall require some additional data for diagnostic purposes.

I'll then inspect your data to see where we can take this.

Thanks Smiley Happy


Jen
Forum Team



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virhu
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Re: Ping Spike, Packets loss

Unfortunately lagacy1' advice was only temporary.  I use this Ethernet cable for a while,  worked well previously. Im testing modem mode right now.  BQM is not working in modem mode i guess. 

live graph 

http://www.thinkbroadband.com/ping/share/1b06f577a712e870fbddf0ca2faf4e40.html

few snapshot

http://www.thinkbroadband.com/ping/share/faecc9a62674f260b4678f5253371984-06-03-2017.html

http://www.thinkbroadband.com/ping/share/09dc84baea72b7d479d6796cdef6a2c4-28-02-2017.html

 

http://www.thinkbroadband.com/ping/share/d092fe931def84e9f56600c397fc790d-03-03-2017.html

 

traceroute 

https://snag.gy/8IasK4.jpg

ping 

https://snag.gy/xlSBkH.jpg

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stormfury2
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Re: Ping Spike, Packets loss

The BQM will produce graphs like you're seeing (when in modem mode) because the ICMP (ping) packets are being dropped by a firewall.

When in modem mode is the SH1 connected to a third party router or direct to a client machine?

You will have to allow anonymous requests/ICMP on the third party device or assuming you're using Windows with Windows Firewall active, create a rule that allows incoming ICMP packets to be delivered and not dropped.

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Re: Ping Spike, Packets loss

Hi virhu,

I'm so sorry.

You'll need to access your Hub's Interface pages and enable ICMP pings, as per stormfury2's advice:

  • Navigate to 192.168.0.1 in your browser
  • Access the Hub (login = admin, password = changeme)
  • Advanced Settings > Tools > Ping
  • Check   Respond to ICMP echo requests sent to WAN IP
  • Apply

Hope that helps Smiley Happy


Jen
Forum Team



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