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WhyAlwaysReecey
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Packet Loss / Ping while PC Gaming.

Hi guys, so currently i like to spend my free time playing games on pc such as Battlefield & CSGO. Now, I suffer from about 6% - 11% packet loss on BF4 and 1-2% on CSGO. 

To my best ability, i have tried everything i can. I've reset router, i play on a wired connection to router, ive even bought a very good 3rd party router and turned SuperHub2 into Modem mode, ive limited bandwidth to wireless devices.

In regards to my PING when i play, I tend to average anything between 20-35 ping normally, but recently (the past few months) its shooting up to like 60-80 ping... Its basically making everything unplayable and very frustrating.

any help is much appreciated as ive spent a fair amount of money on my PC and it seems that the simplest part of online gaming (the internet connection) is spoiling it for me Smiley Sad

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WhyAlwaysReecey
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Re: Packet Loss / Ping while PC Gaming.

here are some screen shots of the issues im dealing with, The one in-game on battlefield 4 is the normal server i play on based in germany (to which i should have 28-ish ping) I'm not the only British player to play on this server and they dont have this problem. ITS JUST ME. Smiley Sad

https://gyazo.com/36ee3455a4838a8705c04da72153253f

https://gyazo.com/f901b0b05c5184440b96677fce2c698a

https://gyazo.com/9e5ab3e83b1aec9754faf1ac23b71b44

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Superuser
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Re: Packet Loss / Ping while PC Gaming.

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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WhyAlwaysReecey
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Re: Packet Loss / Ping while PC Gaming.

Okay, here are the follow SS of what you asked for!

Downstream.pngUpstream.pngnetworklog.png

 

 

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Superuser
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Re: Packet Loss / Ping while PC Gaming.

Reboot your HUB and repost stats- one of your downstream channels is misreporting or missing...

Then set up a BQM

 

HERE

 

Run it for say 24 hrs, and post the result.

 

Dont forget youll need to make sure your super hub is configured to reply to ICMP echo requests...

 

 

 


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WhyAlwaysReecey
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Re: Packet Loss / Ping while PC Gaming.

Here are the new SS's following reboot.

as for setting up BQM i do not know how to do this?

 

Downstream.pngUpstream.pngnetworklog.png

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Superuser
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Re: Packet Loss / Ping while PC Gaming.

Thats more respectable looking..

Post the BQM when you get it. It will show us any packet loss WAN side.

 


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Superuser
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Re: Packet Loss / Ping while PC Gaming.


WhyAlwaysReecey wrote:

Here are the new SS's following reboot.

as for setting up BQM i do not know how to do this?

If you click the HERE link in @Kippies post above it explains how to setup BQM.

I have also moved your thread to the correct board for gaming support, as the other board is for gaming chat.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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WhyAlwaysReecey
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Re: Packet Loss / Ping while PC Gaming.

Yes ive done it now, leaving it do do its thing until tomorrow and then ill share an SS of its results.

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WhyAlwaysReecey
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Message 10 of 24
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Re: Packet Loss / Ping while PC Gaming.

Okay here is the BQM that has been running for roughly 20 hours.

BQM.png

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