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nublet89
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Message 1 of 11
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Massive lag during the evening.

hey,

 

Generally during the daytime i have a constant ping of around 34 between about 1700 - 0100 my pings varies from 100-400 making any kinda of online gaming impossible. This is not specific to one game. i am not using wifi.

 

If i do a speed test everything looks fine http://www.speedtest.net/result/4616322219.png

 

below is a tracert to EUW LOL gaming server as you can see the 2nd hop is where the problems occurs.

 

Tracing route to 162.249.76.1 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.0.1
2 416 ms 329 ms 319 ms 10.188.240.1
3 282 ms 441 ms 404 ms exe2-core-2a-xe-102-0.network.virginmedia.net [80.6.128.233]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 163 ms 140 ms 149 ms teln-ic-2-ae1-0.network.virginmedia.net [212.250.14.146]
11 107 ms 77 ms 125 ms ve1011.r1.lon1.uk.atrato.net [80.94.66.28]
12 * * * Request timed out.
13 186 ms 149 ms 105 ms eth1-2.edge1.lon4.uk.as5580.net [78.152.44.69]
14 37 ms 53 ms 59 ms 78.152.53.2
15 * 94 ms 47 ms 104.160.144.35
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

Here is a tracert for google

 

 

Tracing route to www.google.co.uk [62.253.72.153]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 140 ms 120 ms 126 ms 10.188.240.1
3 89 ms 41 ms 65 ms exe2-core-2a-xe-102-0.network.virginmedia.net [80.6.128.233]
4 * * * Request timed out.
5 * * * Request timed out.
6 48 ms 52 ms 119 ms brnt-icdn-1-ae9-0.network.virginmedia.net [62.252.84.109]
7 168 ms 105 ms 397 ms 153.72-253-62.static.virginmediabusiness.co.uk [62.253.72.153]

Trace complete.

 

Thank you for the help.

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Message 2 of 11
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Re: Massive lag during the evening.

Hi nublet89,

 

Welcome to the community Smiley Happy

 

I'm sorry to hear your ping is spiking and causing lag between 5pm - 1am.  I've checked the hub stats and network segment, these both look good, the overall usage in the area during peak times is quite low, so it doesn't look to be an issue with the amount of traffic on the cable.  

 

The traceroutes provided are showing a spike after the hub, which leads me to believe there could be a local issue of some sorts.  I'd like to get an engineer out to check everything and make sure that everything is functioning as it should.  I'll send you a PM (red envelope, top left) so we can arrange an engineer visit, drop me a reply when you get chance and I'll book that asap.

 

Speak soon Smiley Happy

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Message 3 of 11
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Re: Massive lag during the evening.

Hi nublet89,

 

Just to let you know I've booked an engineer and sent you a PM to confirm.

 

Let us know how it goes.

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Mmm-Pie
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Message 4 of 11
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Re: Massive lag during the evening.

I get exactly the same problem, but put it down to the amount of users online. Maybe I have the same problem.

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Message 5 of 11
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Re: Massive lag during the evening.

Afternoon Mmm-Pie,

Thanks for taking the time to post on the community.

Sorry to read that you are having issues with your broadband connection.

I've managed to locate your account, the line and hub are running fine which is good. There are no faults reported and the traffic on the network is running low.

Are you still experiencing lag during the evenings?

Do you notice this through online gaming? 

Are you able to post some ping tests and trace routes for us to check over please?

Let us know how you get on

Sam


New around here? To find out more about the Community check out our Getting Started guide


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Hydrops
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Message 6 of 11
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Re: Massive lag during the evening.

Hijacking thread, I would like a response too!

Getting consistently shafted by highly fluctuated ping during "peek" all daylight hours.
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Mmm-Pie
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Message 7 of 11
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Re: Massive lag during the evening.

Here is 1 ping test, I'm even struggling to run these atm

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/156048194.png[/IMG][/URL]

Traceroute to follow

I do online game most evenings 

 

Cheers 

 

John

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Mmm-Pie
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Message 8 of 11
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Re: Massive lag during the evening.

And here is the traceroute

Tracing route to yourdomain.com [69.172.201.153]

over a maximum of 30 hops:

1 380 ms 285 ms 343 ms cpc5-stev7-2-0-gw.9-2.cable.virginm.net [81.105.28.1]
2 370 ms 350 ms 302 ms lutn-core-2a-ae5-582.network.virginmedia.net [62.252.67.221]
3 384 ms 355 ms 339 ms lutn-core-2b-ae1-0.network.virginmedia.net [62.252.64.154]
4 * * * Request timed out.
5 417 ms 406 ms 406 ms nrth-bb-1c-ae0-0.network.virginmedia.net [62.254.42.134]
6 381 ms 386 ms 379 ms ae0.lon11.ip4.gtt.net [77.67.65.157]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

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Hydrops
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Message 9 of 11
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Re: Massive lag during the evening.

To save you some time, because responses don't exactly come thick and fast. The next thing they will suggest is that you set up a broadband quality monitor at.  http://www.thinkbroadband.com/ping

Getting consistently shafted by highly fluctuated ping during "peek" all daylight hours.
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Mmm-Pie
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Message 10 of 11
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Re: Massive lag during the evening.

I thought I already posted a ping test but the post is not showing

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/156048194.png[/IMG][/URL]
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