Generally during the daytime i have a constant ping of around 34 between about 1700 - 0100 my pings varies from 100-400 making any kinda of online gaming impossible. This is not specific to one game. i am not using wifi.
1 1 ms 1 ms 1 ms 192.168.0.1 2 140 ms 120 ms 126 ms 10.188.240.1 3 89 ms 41 ms 65 ms exe2-core-2a-xe-102-0.network.virginmedia.net [188.8.131.52] 4 * * * Request timed out. 5 * * * Request timed out. 6 48 ms 52 ms 119 ms brnt-icdn-1-ae9-0.network.virginmedia.net [184.108.40.206] 7 168 ms 105 ms 397 ms 153.72-253-62.static.virginmediabusiness.co.uk [220.127.116.11]
I'm sorry to hear your ping is spiking and causing lag between 5pm - 1am. I've checked the hub stats and network segment, these both look good, the overall usage in the area during peak times is quite low, so it doesn't look to be an issue with the amount of traffic on the cable.
The traceroutes provided are showing a spike after the hub, which leads me to believe there could be a local issue of some sorts. I'd like to get an engineer out to check everything and make sure that everything is functioning as it should. I'll send you a PM (red envelope, top left) so we can arrange an engineer visit, drop me a reply when you get chance and I'll book that asap.