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garfild30
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High ping problems

Hello My Ping last three weeks just awful, I can not play non-aqueous game online PC connected to the wire trying to restart the modem modes, Nothing help.Ther some links from Thinkbroadband.

12.12.15

                                                      

My Broadband Ping - Virgin media

 

 

113.12.15.

My Broadband Ping - Virgin media

 

14.12.15.

My Broadband Ping - Virgin media

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Re: High ping problems

Hi garfild30,

 

Thanks for posting the sorry to hear of the latency issues affecting your gaming, annoying.

 

I've run a few checks on your service and, in line with the BQM graphs you've posted, I can see that the load on your cable climbs at peak times, which will cause slow speeds and latency problems.

 

Net works are investigating on ref.F004079460 with plans to add capacity estimated for a little later next year, though we don't have any dates yet sorry.

 

If you continue to bump us periodically we'll gladly check for any news.

 

Apologies again for any inconvenience caused.

Ralph_R
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