The fault ticket was set to a 'restored' status on the 17th. But it is still being monitored. There has been no update since Wednesday so how has your connection fared since you last posted? Has there been any improvement at all?
To be honest I'm not entirely sure what work has been completed so far. But, though your graph is better than it's predecessors, I'm still not very happy with it. I'll remind myself to check on the ticket tomorrow to see if there's any update.