I've noticed over the past few weeks that my internet has been suffering from random influxes of lag, I frequently game and this is making it quite impossible taking into consideration a guaranteed spike every 30 seconds or so, what can I do to resolve this?
I'm having exactly the same issue. Speed drops for a split second but it's enough to ruin your game every 20/30 seconds. Spoke with VM and they said I needed to contact Sony and have them open the ports to my PS4?? I've been using this PlayStation on this network for 4 years without any problems but over the past week it's been a nuisance. I really don't think it's anything to do with my PS.
Typical BS answer from an operative who has no idea what is going on.
This is a wide ranging issue and is not limited to PS Network, not XBox Live. Its not even limited to gaming traffic. Ive been running tests all day and when my latency to Warcraft servers rockets, download speed on an Ubuntu torrent I'm persistently downloading drops like a lead brick.
Sort this crap out VM.. this has been ongoing for over a week now.
Thanks for getting back in touch, I have just had a chat to one of the team who was looking into this previously and they have said they have noticed a resurgence of this issue again over night.
I have done some more research and a new fault number has been raised over the last few minutes ref F005131436. The current review date is tomorrow but that is subject to change especially as the ticket has only just been raised.
We will keep an eye on this and let you know as soon as we know more.
Please dont insult my intelligence with the "resurgence overnight" line. Just by looking at the graph you can clearly see that the issue never went away at all.
Do NOT try to placate me with platitudes. Kindly have this issue escalated to 3rd line support and ensure that the contents of both this and my previously linked thread are passed to the relevant senior management within the organization as I wish to have a frank discussion with them on the level of support being offered by Virgin Media.
Sincere apologies for the problems with your connection, I know this has been intermittent for a little while. Right now things seem settled and the fault Emma mentioned, has been resolved. How have you found the performance over the weekend?
Catch you again soon,
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