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On our wavelength
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Registered: ‎13-10-2015
Message 131 of 138 (349 Views)

Re: Dreadful Packet Loss - Ongoing issue that is not going to go away VM!


ScottishChamp wrote:
Yes I have SH3 but never had any issues in game until the last cpl of weeks. 😩

Yeah.  Your issue would have been the same as we faced with packet loss causing rubberbanding and general latency issues which should now be resolved.

What your spiky latency is showing may be indicative of the issues with the Puma6 chipset in the SH3 which is a known issue that VM are working with Intel on.  This issue is caused by the traffic being interrupted by a higher priority task on the CPU, delaying the packets of information, causing increased latency.

I'd raise this with VM as a separate issue and maybe even push to get a "downgrade" to a SuperHub 2ac which does not suffer from or demonstrate any similar fault.

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Message 132 of 138 (334 Views)

Re: Dreadful Packet Loss - Ongoing issue that is not going to go away VM!

Issue seems fixed as of 2am this morning:

 

BQ4.png

Irvine, Ayrshire

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Registered: ‎23-03-2013
Message 133 of 138 (329 Views)

Re: Dreadful Packet Loss - Ongoing issue that is not going to go away VM!

I'll be extremely interested to see if this fix spreads to other areas. I'll be trying mine later and I'm in Birmingham.
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Message 134 of 138 (270 Views)

Re: Dreadful Packet Loss - Ongoing issue that is not going to go away VM!

Just completed a whole match online for the first time in 14 days I could cry,
So now who do we speek to about claiming back last months services? Do we even have a claim?
And also my ping is still 160 which Is a good 12 higher than it always was, should I be worried? I can't add certain port forwarding addresses on this new SH3 I have this week which may be the issue although I never even used port forwarding on the old one before these issues?
Answers on a postcard.
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Message 135 of 138 (244 Views)

Re: Dreadful Packet Loss - Ongoing issue that is not going to go away VM!

It was all going so well and then... bugger.

Screen Shot 2017-03-17 at 13.06.24.png

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Message 136 of 138 (217 Views)

Re: Dreadful Packet Loss - Ongoing issue that is not going to go away VM!

You can attempt to claim reimbursement from the date that you first contacted virgin about the issue.

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Superuser
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Registered: ‎10-07-2014
Message 137 of 138 (128 Views)

Re: Dreadful Packet Loss - Ongoing issue that is not going to go away VM!

So taking ngcuk (sorry guy, it seems area based) out of it is it resolved?

Seems so, but if not Ill escalate it again..

 

 


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Registered: ‎07-04-2015
Message 138 of 138 (65 Views)

Re: Dreadful Packet Loss - Ongoing issue that is not going to go away VM!

[ Edited ]

Hi all 

Just to update you that the latency issues in the Irvine area appearing on BQM graphs are now showing as resolved. If you are still experiencing any problems please post in your own thread so we can help everyone on an individual basis. 

Kind regards,


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