I've also had trouble getting into web mail recently, but have been trying to be patient, and every now and then I could log in -- able to view/send emails for short periods.
Yesterday, I noticed the Fault Ref: F005179083, and signed up for updates. Today at 13.09, I had a confirmation email that it was fixed, but have absolutely no luck signing in. I can't even get into My Virgin Media to see if there are other faults I can keep track of!
Just venting really, as what else can we do at this stage.
I am in protracted negotiations with an American bank over USD $3000 they owe me, so slightly concerned at the communication delays - I don't want them to think I'm going to forget my money
Going off the sorry topic of VM email problems for a moment but your comment above concerns me.
Please be very careful using email to discuss financial matters and I am referring to email generally not VM email specifically.
There is a cliche that 'an email is like a postcard' which could be a whole discussion point on its own but the accepted advice from security experts is not to send credit card numbers or bank account details in an email. There have been many cases of people being defrauded because criminals have been able to gather that information by one means or another.
Just remember the famous words of Sergeant Phil Esterhaus from the 1980s series Hill Street Blues, "Hey, let's be careful out there."
I am about to download Thunderbird - Can I ask if the settings will be the same if I have an ntlworld email address?
You will find that T'bird will select the right servers for you automatically. I think the way VM may have configured its servers mean that it will select the new unified settings. That is OK. If you are asked to select then select the NTLworld settings. They'll work for a while yet. Keep the page I linked you to for reference.
Superuser 2016/17 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM.