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Superuser
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Message 11 of 26
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Re: unable to sign in to rubbish virgin email

Access emails via IMAP to avoid having to use webmail and if incoming IMAP emails are filtered to the local inbox POP like behaviour can be replicated (download and delete/purge).

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Forum Team
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Message 12 of 26
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Re: unable to sign in to rubbish virgin email

Hi All, 

 

Sorry for the trouble you have had accessing Webmail. 

 

I have taken a look and there is a fault raised, ref F005179083.

 

Where possible for the moment client mail is the best work around but we are investigating and aware of the issue

 

Again apologies for the trouble logging in. 

 

As soon as we know more we will let you know. 

 

All the best

 

Emma

 

 

 

 

 

 


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MissPasko
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Message 13 of 26
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Re: unable to sign in to rubbish virgin email

Hi

I've also had trouble getting into web mail recently, but have been trying to be patient, and every now and then I could log in -- able to view/send emails for short periods.

Yesterday, I noticed the Fault Ref: F005179083, and signed up for updates.  Today at 13.09, I had a confirmation email that it was fixed, but have absolutely no luck signing in.  I can't even get into My Virgin Media to see if there are other faults I can keep track of!

Just venting really, as what else can we do at this stage.

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Superuser
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Message 14 of 26
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Re: unable to sign in to rubbish virgin email

@MissPasko

You do have cause for concern because the particular situation you describe. You need to urgently set up an e-mail client to read your mail. That works. Guidance here:

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

The easiest client to use is Thunderbird because it will set up the server etc details automatically. Download it but only from the genuine Mozilla site. Go nowhere else for it.

You must absolutely select the IMAP protocol so you can see your previous e-mails, not just the new ones that arrive.

This wretched fault may last for a long time. You have no other choice.

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Superuser 2017/18
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Superuser
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Message 15 of 26
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Re: unable to sign in to rubbish virgin email

@MissPasko

I concur with Howard.  From my own experience mail is flowing into email clients such as Thunderbird, so it's the main Webmail platform that's causing the issue.

You don't need to rely on webmail.  I recommend downloading and installing Thunderbird (or any other mail client of choice).  This will let you get at your emails.

Tim

________________________________________


Only use Helpful answer if your problems been solved.

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Message 16 of 26
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Re: unable to sign in to rubbish virgin email

@MissPasko

Post back here if you need further advice. We'd be happy to help.

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MissPasko
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Message 17 of 26
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Re: unable to sign in to rubbish virgin email

I am about to download Thunderbird - Can I ask if the settings will be the same if I have an ntlworld email address?

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coenoby
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Message 18 of 26
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Re: unable to sign in to rubbish virgin email


MissPasko wrote:

I am in protracted negotiations with an American bank over USD $3000 they owe me, so slightly concerned at the communication delays - I don't want them to think I'm going to forget my money


Hi MissPasko

Going off the sorry topic of VM email problems for a moment but your comment above concerns me.

Please be very careful using email to discuss financial matters and I am referring to email generally not VM email specifically.

There is a cliche that 'an email is like a postcard' which could be a whole discussion point on its own but the accepted advice from security experts is not to send credit card numbers or bank account details in an email. There have been many cases of people being defrauded because criminals have been able to gather that information by one means or another.

Just remember the famous words of Sergeant Phil Esterhaus from the 1980s series Hill Street Blues, "Hey, let's be careful out there."

Coenoby

 

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Superuser
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Message 19 of 26
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Re: unable to sign in to rubbish virgin email


MissPasko wrote:

I am about to download Thunderbird - Can I ask if the settings will be the same if I have an ntlworld email address?


You will find that T'bird will select the right servers for you automatically. I think the way VM may have configured its servers mean that it will select the new unified settings. That is OK. If you are asked to select then select the NTLworld settings. They'll work for a while yet.  Keep the page I linked you to for reference. 


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MissPasko
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Message 20 of 26
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Re: unable to sign in to rubbish virgin email

Thanks - you are absolutely correct.  I do know better!  And I haven't given any specific details to anyone.  I'll ask the mods to blank out those detail here!

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