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petpadjw
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trying to log on to virgin mail and it keeps telling me 'forbidden I have cleared the cache and browser

Have cleared the cache and browser history on both firefox and chrome but neither will let me access my email yet it works fine on my phone,  Getting ridiculous and I'm thinking of changing from Virgin.

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Superuser
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Re: trying to log on to virgin mail and it keeps telling me 'forbidden I have cleared the cache and brows

"Have cleared the cache and browser history" - but not Cookies??????

When you have cleared cache and cookies, close down the browser completely, then reload the browser and try entering email via 1 of the two links on www.virginmedia.com.

If that fails re-boot the computer.

Here is some further info - 

Why do I need to "clear my cache and cookies?" in my browser.

 

One of the most frequent steps in problem resolution is to clear the cache and cookies from the browser. It’s understandable why this might come over as only a slightly more technical version of "have you tried turning it off and back on again?" - but it isn't! It's actually an important first step for almost any troubleshooting procedure.

The Cache

This is a tool used by your internet browser to speed up the page loading process. Any element that appears on multiple pages within a single site - for instance, the image file representing a site's logo - will be placed in the browser's cache. This is really just a local folder on your hard drive that stores a copy of frequently-accessed page resources. Because it's faster to load an image from your hard drive than it is to download it from a remote server, the browser just goes back to the cache every time it needs to display the logo when you surf to a new page. This saves not only the time needed to download the image file, but it also conserves network bandwidth. Caches are a very effective way to make browsing the web faster, more convenient and less aggravating.

Cookies

These are also files which are saved on your hard drive. Instead of representing content that's displayed on a website though, they represent settings selected by the individual person who's using the browser. For instance, if a user browses to a website, signs into their account, and selects the "remember me" option, then the next time the user visits that site, they won't have to type in their username - the site will 'remember' it because the user's preference to do so was written into a 'cookie' file that was saved on their computer's hard drive. Any time a site asks a user to select preferences, there's a good chance those preferences will be saved in a cookie.

The Wikipedia definition says -

Cookies are arbitrary pieces of data, usually chosen and first sent by the web server, and stored on the client computer by the web browser. The browser then sends them back to the server with every request, introducing states (memory of previous events) into otherwise stateless HTTP transactions. Without cookies, each retrieval of a web page or component of a web page would be an isolated event, largely unrelated to all other page views made by the user on the website. Although cookies are usually set by the web server, they can also be set by the client using a scripting language such as JavaScript (unless the cookie's HttpOnly flag is set, in which case the cookie cannot be modified by scripting languages).

The cookie specifications require that browsers meet the following requirements in order to support cookies:

  • Can support cookies as large as 4,096 bytes in size.

  • Can support at least 50 cookies per domain (i.e. per website).

  • Can support at least 3,000 cookies in total.

So why is it sometimes a problem to keep the cache and cookies around? Because sites change and develop over time. When a site is updated, the files saved in the cache may conflict with what's actually coded into the website. As a very simplified example, consider a file called "VM-logo.jpg" in the cache. Obviously it will represent the logo for a particular website - VM in this case - but what happens if the website undergoes a redesign? The NEW logo is also saved to the site with the file name "VM-logo.jpg," but since the original version of "VM-logo.jpg" is stored on the user's cache, the browser may not be able to tell the difference. It could very well detect that the site calls for "VM-logo.jpg" and returns the cached version of the OLD image instead of the new one downloaded from the server. Similarly, data that's stored in a cookie can rapidly become outdated when a site is modified. If the site changes the location of a piece of data within a cookie, retrieving data from “Field 5” may produce the wrong answer if it picks it up from an old cookie (and I know that website coders shouldn’t make this error – but many of them do).

Depending on what files are stored in the cache for a given website, caching errors can be fairly broad in scope. If a logo file is cached, the error could be limited to simply displaying outdated content. But if one of the files that controls “how the website operates” is cached, then the end user can see some unexpected, strange behavior. The length of time that a file remains in the cache varies; some browsers have controls allowing users to dictate how long cached files are kept around before the browser decides they're outdated and need to be refreshed.

Having a user clear their cache and cookies when we are troubleshooting an issue is a way to ensure that we're seeing the same version of a website as the person we're working with, rather than the version modified by a multitude of different cookies lying around in the user’s cookies folder.

 

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petpadjw
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Re: trying to log on to virgin mail and it keeps telling me 'forbidden I have cleared the cache and brows

Thanks Bill I have finally managed to get to my emails after clearing everything I then had to restart both my browser and pc but all going fine for now.

I have had this problem before many months ago and it just seems to be when I use my desktop as I can access the fine using my laptop, tablet or phone and it is very annoying to have to go through this each time as my other emails are fine and it only happens with Virgin mail.

Thanks for your help.

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Superuser
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Re: trying to log on to virgin mail and it keeps telling me 'forbidden I have cleared the cache and brows

Glad that worked.

To simplify the clean-out process you could download the History Eraser plug-in for Chrome. This will allow you to perform the tidy-up at the touch of a single button. First time you use it you specify what needs to be tidied by ticking a few boxes (cache, cookies etc). It puts an icon at the far right end of the Chrome address bar line just to the left of the 3 dots. All you need to do then is remember to click it, say, once a month.

You can download it here - 

http://www.hotcleaner.com/history-eraser-chrome-extension-app.html

or from the Chrome store - https://chrome.google.com/webstore/search/eraser?hl=en

As I said in my note, your browser can hold up to 3000 cookies and it's all too easy for an old one to be picked up by mistake in websites which are under constant maintenance - like VM webmail.

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