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angiew600
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probelms sending emails

A few days ago (a week ago really) I tried to send an email with video attachment. It wouldn't go as it was too large. I cancelled the task but now it is still trying to send it and i keep getting a sending/receving error message. I cancel it everytime but I want to get rid of this issue permanently and not get this error message . What can I do?

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Forum Team
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Re: probelms sending emails

Hi angiew600,

Thanks for coming to us for help with this, I'm positive we can help resolve this Smiley Happy

The email you tried to send will sit in your 'outbox' and the client will re-attempt sending as long as you're online.

What you need to do is is disconnect the client from the Internet - there should be a 'work offline' option on the taskbar (on the 'send/receive' tab perhaps). Select this, then open your Outbox and delete the offending mail.

If you have difficulty in locating the 'work offline' option just let me know which client you are using and I'll get back to you.

Smiley Happy


Jen
Forum Team



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