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bedfordcomputer
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mx.tb.ukmail.iss.as9143.net.rejecting email

Hi

This seems to be the only place that has any response to issues with emails being rejected by Virgin/NTL/BlueYonder

I would like two ips removed from your spam blocker. They are not registered as bad anywhere else (MXtoolbox/senderscore/baracuda/Spamhaus/Trend etc) when my clients try to send to Virgin/NTL/BlueYonder the emails are rejected as having spam content

If someone could do the private message thing with instructions I would be grateful 

Thanks

Kev
Kev

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bedfordcomputer
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Re: mx.tb.ukmail.iss.as9143.net.rejecting email

Delivery has failed to these recipients or groups:

 **** @ntlworld.com
A problem occurred during the delivery of this message to this e-mail address. Try sending this message again. If the problem continues, please contact your helpdesk.

The following organization rejected your message: mx.mnd.ukmail.iss.as9143.net.

Diagnostic information for administrators:

 Generating server: host2.***oneofmyservers****

MYpersonalADDRESS@ntlworld.com
mx.mnd.ukmail.iss.as9143.net #<mx.mnd.ukmail.iss.as9143.net #5.0.0 smtp; 554 5.2.0 36Eh1s02A2syQwg016EkuL Spam content found> #SMTP#

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Re: mx.tb.ukmail.iss.as9143.net.rejecting email

Hi bedfordcomputer,

 

Welcome to the community and thanks for posting. I'm really sorry to hear you're emails are being bounced as spam content found.

 

Many thanks for posting the rejection message. I'd like to have this looked into for you. I will drop a private message to you shortly (purple envelope, top right hand side) so we can discuss this further.

 

Kind regards

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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tech_bands
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Re: mx.tb.ukmail.iss.as9143.net.rejecting email

Hi,

We have a similar problem - our clients with Virgin / NTL / Telewest can not receive our emails due to spam rejected by recipient server.

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Superuser
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Re: mx.tb.ukmail.iss.as9143.net.rejecting email

@tech_bands

The guidance has changed since this thread started. Please review this sticky and post in your own thread if this does not resolve your issue

http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Spam-Content-Found-error-message/td-p/3...

-----------------------

Superuser 2017/18
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Mark answer as "helpful" only when the problem is solved
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I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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Re: mx.tb.ukmail.iss.as9143.net.rejecting email

Hi tech_bands,

 

Welcome and thanks for posting. Sorry to hear you're having trouble with spam content found.

 

I can see Howard has already directed you to our post regarding this. If you're still having trouble after reading this and checking things your end could you post back to us and I can get this investigated for you.

 

Kind regards

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Walkthedog
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Re: mx.tb.ukmail.iss.as9143.net.rejecting email

I am having a similar problem. I have an Icloud account and hace set this account to forward emails sent to this account to my ntlworld account. The sender of the email to my icloud account gets the message implying that the email is spam. I receive  the message sent to my icloud account  but do not receive the forwarded email. Below are the actual error messages received by the sender

This report relates to a message you sent with the following header fields:

 

  Message-id: <002401d185fc$177aed80$4670c880$@ntlworld.com>

  Date: Thu, 24 Mar 2016 18:36:33 +0000

  From:  <@ntlworld.com>

  To: <@icloud.com>, @outlook.com

  Subject: Test send fail

 

Your message cannot be delivered to the following recipients:

 

  Recipient address: 'Name'@ntlworld.com

  Original address: 'name'@icloud.com

  Reason: SMTP transmission failure has occurred

  Diagnostic code: smtp;554 5.2.0 Zucf1s0053DXJ7D01ucg3P Spam content found

  Remote system: dns;mx.mnd.ukmail.iss.as9143.net (TCP|17.172.125.149|41607|212.54.58.11|25) (mx3.mnd.ukmail.iss.as9143.net bizsmtp ESMTP server ready)

 

 

 

Reporting-MTA: dns;st11p06im-asmtp001.me.com (tcp-daemon)
Arrival-date: Thu, 24 Mar 2016 18:36:33 +0000 (GMT)

Original-recipient: rfc822;@icloud.com
Final-recipient: rfc822;@ntlworld.com
Action: failed
Status: 5.2.0 (SMTP transmission failure has occurred)
Remote-MTA: dns;mx.mnd.ukmail.iss.as9143.net
 (TCP|17.172.125.149|41607|212.54.58.11|25)
 (mx3.mnd.ukmail.iss.as9143.net bizsmtp ESMTP server ready)
Diagnostic-code: smtp;554 5.2.0 Zucf1s0053DXJ7D01ucg3P Spam content found

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Re: mx.tb.ukmail.iss.as9143.net.rejecting email

Hi Walkthedog,

 

Thanks for popping along to post here with us and I'm sorry to hear you've had some trouble with spam content found.

 

I can can certainly take a look at this for you. I've received your PM already so I will respond to this for you shortly.

 

Kind regards

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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souldeep
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Re: mx.tb.ukmail.iss.as9143.net.rejecting email

Dear Virgin,

I get a similar problem to others, reported in this thread.This issue has been going on for over a year now. I have registered here on this forum in desperation. The Indian call centre attempts have failed to provide any sort of solution.

I don't get a problem with sending to the recipient (the link shared in a post above is about making sure how we don't cause our messages to be blocked). The recipient successfully receives my emails on every occasion.

We have tested two different email addresses the recipient uses, unrelated domains, but the common link is they route via mx7.tb.ukmail.iss.as9143.net.

Any new messages, or replies to my emails, don't get back to my email at blueyonder.

Below is the email the recipient gets returned to them when they send a new, or reply email, to me. Another friend in the CC list was able to forward the message below to me. I have hidden my email address, and others, except for the account with the problem. I imagine you can find my address by looking at my registered account info here on the forum.

 

Delivery has failed to these recipients or distribution lists:

 

xxx
This message was rejected by the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the recipient's e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

 

The following organization rejected your message: mx7.tb.ukmail.iss.as9143.net.

 

  _____  

Sent by Microsoft Exchange Server 2007



 

Diagnostic information for administrators:

 

Generating server: XANADU-SRV.xanadu.local

 

xxx
mx7.tb.ukmail.iss.as9143.net #550 5.1.0 Dynamic/Generic hostnames are blocked. Please contact your Email Provider. Your IP was *********. Your hostname was 96-90-237-93-static.hfc.comcastbusiness.net. ##

 

Original message headers:

 

Received: from XANADU-SRV.xanadu.local ([127.0.0.1]) by xanadu-srv
 ([127.0.0.1]) with mapi; Sun, 20 Nov 2016 20:11:57 -0800
From: Marsha Vargas Handley <*****************>
To: xxx <*>, 'xxx'
        <*>, "*" <*>,
        "*" <*>
Date: Sun, 20 Nov 2016 20:11:55 -0800
Subject: RE: INS Digital Solution(s) update
Thread-Topic: INS Digital Solution(s) update
Thread-Index: AQKJOMzQj3uHK+59XxwfWWrnCf41swGYa63In2OhvECABICOcA==
Message-ID: <EEABA82D06647D45B086ADE5CB47E3BF02A92D07691D@xanadu-srv>
References: <1ce7f01d24107$7d7ee390$787caab0$@blueyonder.co.uk>
 <1587459d5b0-2e56-553a@webprd-a70.mail.aol.com>
 <2097e01d24172$ee1338c0$ca39aa40$@blueyonder.co.uk>
In-Reply-To: <2097e01d24172$ee1338c0$ca39aa40$@blueyonder.co.uk>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
acceptlanguage: en-US
Content-Type: multipart/alternative;
        boundary="_000_EEABA82D06647D45B086ADE5CB47E3BF02A92D07691Dxanadusrv_"
MIME-Version: 1.0

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: mx.tb.ukmail.iss.as9143.net.rejecting email

Hello souldeep

 

I am sorry you are having problems receiving emails, it looks like we rejected them because the originating server was using a Dynamic/Generic hostnames, most ISPs will do this, best to have a word with the source and pass on the message.

 

Thank you

Nicola

Virgin Media Forum Team
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