This seems to be the only place that has any response to issues with emails being rejected by Virgin/NTL/BlueYonder
I would like two ips removed from your spam blocker. They are not registered as bad anywhere else (MXtoolbox/senderscore/baracuda/Spamhaus/Trend etc) when my clients try to send to Virgin/NTL/BlueYonder the emails are rejected as having spam content
If someone could do the private message thing with instructions I would be grateful
Welcome to the community and thanks for posting. I'm really sorry to hear you're emails are being bounced as spam content found.
Many thanks for posting the rejection message. I'd like to have this looked into for you. I will drop a private message to you shortly (purple envelope, top right hand side) so we can discuss this further.
Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
Welcome and thanks for posting. Sorry to hear you're having trouble with spam content found.
I can see Howard has already directed you to our post regarding this. If you're still having trouble after reading this and checking things your end could you post back to us and I can get this investigated for you.
I am having a similar problem. I have an Icloud account and hace set this account to forward emails sent to this account to my ntlworld account. The sender of the email to my icloud account gets the message implying that the email is spam. I receive the message sent to my icloud account but do not receive the forwarded email. Below are the actual error messages received by the sender
This report relates to a message you sent with the following header fields:
I get a similar problem to others, reported in this thread.This issue has been going on for over a year now. I have registered here on this forum in desperation. The Indian call centre attempts have failed to provide any sort of solution.
I don't get a problem with sending to the recipient (the link shared in a post above is about making sure how we don't cause our messages to be blocked). The recipient successfully receives my emails on every occasion.
We have tested two different email addresses the recipient uses, unrelated domains, but the common link is they route via mx7.tb.ukmail.iss.as9143.net.
Any new messages, or replies to my emails, don't get back to my email at blueyonder.
Below is the email the recipient gets returned to them when they send a new, or reply email, to me. Another friend in the CC list was able to forward the message below to me. I have hidden my email address, and others, except for the account with the problem. I imagine you can find my address by looking at my registered account info here on the forum.
Delivery has failed to these recipients or distribution lists:
xxx This message was rejected by the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the recipient's e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.
The following organization rejected your message: mx7.tb.ukmail.iss.as9143.net.
Sent by Microsoft Exchange Server 2007
Diagnostic information for administrators:
Generating server: XANADU-SRV.xanadu.local
xxx mx7.tb.ukmail.iss.as9143.net #550 5.1.0 Dynamic/Generic hostnames are blocked. Please contact your Email Provider. Your IP was *********. Your hostname was 96-90-237-93-static.hfc.comcastbusiness.net. ##
I am sorry you are having problems receiving emails, it looks like we rejected them because the originating server was using a Dynamic/Generic hostnames, most ISPs will do this, best to have a word with the source and pass on the message.