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wellbeloved
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can't move emails into folders

When using my galaxy tab, I can't move emails from in box in any folder.

I either highlight or open the message select move in the actions drop down menu the the next box has "my folders" at the bottom but is not highlighted. My folDersingham are not listed and when I select "my folders" it just turns red and nothing else happens.  I am obviously missing something. Anyone help me please. 

 

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Forum Team
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Re: can't move emails into folders

Hi wellbeloved, 

 

Thanks for your post and welcome to the forums. It's great having a new face in the crowd Smiley Happy 

 

Apologies to hear you are having an issue moving your mail between folders. 

 

Do you by any chance have more than one mail address set up on your tablet? If so, make sure you are not in the Combined Inbox folder. 

 

Instead come out and select the actual mailbox first and then try moving the mail. 

 

If you are already in the mailbox and not seeing the folders then it may be worth deleting the mailbox and re adding it. You can do this by using these settings here:  Email Settings

 

It's also worth checking if you are able to move the mails to the folders via Webmail

 

Come back and let us know.

 

Thanks,

Kath_F
Forum Team

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