Check your service statusCable National
Searching for something?
Reply
Making Waves
Merikiito
Posts: 6
Registered: ‎03-10-2010

WHY IS WINDOWS LIVE MAIL NOT WORKING WITH @virginmedia.com??????????

Whats going on?

 

I cannot get Windows Live Mail to work with @virginmedia.com it keeps asking for logon/password details.

 

I have tried imap and pop3 with no sucess.

I have followed all the tutorials online and everything is set up correctly.

I have checked 100's of times and am now getting very annoyed.

 

PLEASE HELP!

Please use plain text.
Making Waves
Merikiito
Posts: 6
Registered: ‎03-10-2010

Re: WHY IS WINDOWS LIVE MAIL NOT WORKING WITH @virginmedia.com??????????

This is the error:

 

Unable to send or receive messages for the Virginmedia (robb58) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop3.virginmedia.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

 

I have no problems getting into webmail

 

 

Please use plain text.
Omniscient
slated
Posts: 6,444
Registered: ‎28-01-2010

Re: WHY IS WINDOWS LIVE MAIL NOT WORKING WITH @virginmedia.com??????????

these are the details I use with Outlook - similar kind of set up to WLM. My email address is @blueyonder.co.uk, but otherwise everything should be the same.

 

I know some people will have changed the username for their email account. I find this quite confusing, since the new username will be another (non VM) email address. So you could end up logging on to xxx@blueyonder.co.uk using a username xzy@hotmail.com. I have not tried this, but if you have then I guess the Logon Information User Name filed below would then be xyz@hotmail.com?

 

Email 1.JPG

Email 2.JPG

Email 3.JPG

_____________________________________________________________________
if you just want to say thanks > click 'kudos' +☆ :smileyhappy:
if this has also helped answer your question > click 'helpful answer' also
Please use plain text.
Making Waves
Merikiito
Posts: 6
Registered: ‎03-10-2010

Re: WHY IS WINDOWS LIVE MAIL NOT WORKING WITH @virginmedia.com??????????

Thanks for your help but I am using the same settings already

Please use plain text.
Usually Always Right
Dave_O
Posts: 3,390
Registered: ‎18-03-2010

Re: WHY IS WINDOWS LIVE MAIL NOT WORKING WITH @virginmedia.com??????????

Hi Merikiito,

 

Can you please confirm that you're using your full email address as your username within Windows Live Mail, and that you have enabled POP access from within the Settings section of your webmail. If so, you'll need to call into Technical Support on 0845 454 1111 or 151 from a VM phone line. We'd need to replicate the isue from our end and due to Data Protection restrictions, this isn't possible via the forums.

Thanks.


David Owen
Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.
Please use plain text.
Making Waves
ktech
Posts: 2
Registered: ‎12-06-2011

Re: WHY IS WINDOWS LIVE MAIL NOT WORKING WITH @virginmedia.com??????????

check out my subject message recently sent

 

'How I fixed my email problems - unable to use windows live mail for emails'

 

hopefully that will work for you aswell.

Please use plain text.