Virgin have just introduced a limit of 250 recipients within 24 hours. This can be 1 email with 250 recipients, or 250 emails with 1 recipient or any combinations that add up to 250 recipients.
Once you exceed this limit you then can't send anything (even 1 email to 1 recipient) until the first of your emails that you send is 24 hours old. e.g. you send 50 recipients at 10am, 50 at 11am, 50 at 12noon, 50 at 1pm, 50 at 2pm you won't be able to send anything till 10am the next day.
They say that this 250 limit has always been the intention (although it isn't documented anywhere) but there was a bug with their system that they fixed 3 weeks ago, so this limit now applies.
They say other ISPs have similar limits (but I've not investigated this)
I don't believe that the information provided by David Owen (of The Help & Support Forum Team) which you quoted earlier in the thread is enforceable There is nothing within VM's Terms and Conditions regarding limitations of this sort to the email service.
David Owen has posted an opinion and not anything which should be considered binding.
This is just VM trying it on, don't let them get away with it.
I have to say that I'm amazed, disappointed and unbelievably frustrated that VM have imposed this limit without warning. Who actually decided to implement it and who decided to do so without warning us ? It must be someone very young, stupid, inconsiderate and/or lacking in imagination.
Roughly every quarter, I have to send an email to about 100 airline personnel and about 70 of their suppliers. Each recipient is a named colleague of mine in an industry.
Today I try to get out the latest email to 168 recipients quickly before going away and BANG it fails to go out to 68 of them. I waste time working out why. I waste more time working out which 68 have to be resent. I waste even more time sending those 68 and even then VM have rejected 22 of them again - even though I have only sent 3 or 4 other emails today. Now I have to waste even more time posting to this forum.
What's more, one prized potential customer has replied and I have tried to get back to him "while I have your ear" and guess what - that email has been strangled at birth too.
Shame on you Virgin Media for doing this and not immediately reacting to the other posts by AT LEAST offering to lift the limit for individual customers who you have inconvenienced.
It's ironic that you seem to do nothing about cutting down incoming spam while **bleep**ing up your customers' outgoing non-spam.
I look forward to hearing what you are going to do about all this quickly ....
This has just hit me today. Once a week I send out our church notice sheet to 4 distribution lists totalling maybe 150 addresses. On an ad hoc basis I also send out prayer requests to maybe 100 addresses. Last weekend I had no problems. Today I sent the notices and then a prayer email - and suddenly I can't. This is ridiculous. There must be a way of verifying a valid account so that spam senders are blocks but real customers aren't!
I do not have time to administer the function I am trying to organise anyway, on behalf of a charity group. I invested two hours at the weekend laboriously entering 120 email addresses into a distribution list so that I could tell them about this year's event.
THIS IS ONE EMAIL PER YEAR. I AM NOT A SPAMMER I AM A PERSON WHO IS GIVING UP THEIR TIME TO HELP THE GROUP.
I did *not* need to find out AFTER THIS EFFORT that Virgin Media has unilaterally and without warning set a limit on the number of people I can email.
Here's the thing. Spammers are trying to send to thousands of accounts, not a couple of hundred.
It's now late at night, and I'm about to start over entering email addresses on a series of three distribution lists so that I can send out to a thrilling one list per day - and presumably not be able to use my email account for anything else until Friday.