Recently I received an E Mail regarding an upgrade offer. The downside was that I would need to go into another 12 month contract but one of the benefits was being able to have 100 Free prints per month with Snapfish.
Today I tried to reclaim my 100 prints. Logged into my account and it transfered me to an existing Snapfish account with no credits. I read the Virgin FAQ and it said that I needed to change my username. I did this and it still auto logged me in. I discovered it was taking my Virgin E Mail address which I never use. I could not change this.
I contacted Snapfish who told me I needed to contract Virgin. The Virgin helpline drives me crazy. The only option I had was a broadband fault which then took me through resetting my router etc etc. Waste of time. After about 10 minutes I did get through to an agent who told me that Virgin no longer has an agreement with Snapfish and this service ended on 30th May. The agent was polite but when I asked why it was still showing on my account and the fact I was told this was valid when I signed up he was not interested and showed no interest, all he said was "well now it has ended"
It would appear that Virgin just do not understand what they are offering. Maybe a fellow customer could give me the correct answer?
Virgin - A good service but very disapointing customer service.
Definitely sounds like an issue our side then. I was going to escalate this for you but can see that this has already been raised to our I.T. department, as a result of your call. Do let me know how things go with this, I'll be happy to help if required.
I have this same problem. I have a Virgin media service with 100mb broadband and in my account it says that I have 50 free 6x4 photos but when I click through to Snapfish, it shows only 10. I have never used the Snapfish service but I would like to if I can get 50 free photos. Any chance you can help me?
Please let me know if you need any information from me.
I have the same issue as Dalsim, my virgin package shows that I should get 25 free snapfish prints per month but when I go to the snapfish site I only have 10 free prints. As this offer appears to be for one year from the original registration with snapfish I could potentially lose a lot of free photos. I would be grateful for your assistance or advice.
I would not hold your breath Davidjay. I have been waiting for the helpdesk to do something since I started this thread and they still have not got it resolved. One big con comes to mind. Virgin appears to promise the earth until you sign up and then they just do not deliver. Helpdesk, well who are they, all requests to the helpdesk seem to go down a black hole. Look like Virgin are going to con me out of another month!!!!!