Check your service statusCable National
Ask a question
Reply
Fresh as a Daisy
Highton-Ridley
Posts: 1
Registered: ‎06-11-2010

Help me use a bulk mailer program and smtp.virginmedia.com

[ Edited ]

I use a bulk mailer program (Atomic Mail Sender) to send legit emails to the contractor agencies with whom I'm registered.

 

It worked fine with my previous broadband provider, BT, after they did something their end to allow it to work.

 

Now I've moved over to vitginmedia broadband it's stopped working. When I try to use it with smtp dot virginmedia dot com on port 465 and using the ESMTP RFC 2554 authentication protocol, but I keep getting SMTP errors 10004, 10061 (which I believe means that the smtp sever is refusing the connection??)

 

If instead I try smtp dot virgin dot net on port 25 I don't get those errors, instead the authentication fails--but it does prove that my firewall isn't blocking the email software.

 

Any help much appreciated, thanks

H-R

PS I should have said that I'm able to send and receive ok with MS Outlook just not the bulk mailer

Please use plain text.
Fix-a-Lot
Paul_B
Posts: 4,479
Registered: ‎18-03-2010

Re: Help me use a bulk mailer program and smtp.virginmedia.com

Hi Highton-Ridley,

 Our support is limited for this fault as we can not support the Atomic Mail Sender. Would you be able to advise what they did their end as we may be able to pass it to our platform support team to investigate if we can do something.

Regards.


Paul Buchanan
Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

Got a problem? Check for faults online with our new service status and fault checker

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.
Please use plain text.
Fresh as a Daisy
flanger747
Posts: 1
Registered: ‎10-11-2010

Re: Help me use a bulk mailer program and smtp.virginmedia.com

Hi,

 

It's Paul here, from AtomPark Software. I was alerted that you have some issues with Atomic Mail Sender and SMTP settings. Please contact our support team and we will help you. Here is the link - http://www.atomiccc.com/esupport/

 

Best,

 

Paul Shuteyev
---------------------------
AtomPark Software JSC
Certified Marketing and SEO specialist
Phone: +371 26734024
Skype: Paul Shuteyev

 

 

Please use plain text.