@ladydemetria I have phoned up and they tried to help me through remote access but had to pass me through to 2nd line support. Only to be told that they will need to migrate my account as it is linked to an old account this will take 3-5 days. So will post and update once this has been done.
The Forum Team will respond to this post but it can take several days for them to do so.
If 2nd line are passing this on to the email team, they may well be arranging what's called a move and transfer to ensure that your old email is transferred to your current Virgin Media account. The Forum Team will be able to confirm if this is the case and keep you updated, so I wouldn't write it off just yet.
Only use Helpful answer if your problems been solved.
Webmail access problems are under investigation but mail via client should work without any problems.
Your father's email account, if linked to an active paid-for broadband service, would only have been disabled for a specific reason - would you please ask your father to check for any letters or text messages he may have had about that?
Or there is something else happening that we need to address. I have sent you a PM (purple envelope icon, top right of page) requesting some information about the email address. Please reply when you can and I'll look into this further.
@Chelleuk2016 - please keep us updated on the outcome of your email issue. Once the necessary transfer has been completed you'll hopefully have no further problems but we'll be happy to help out if needed
Jen Forum Team
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