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nicky34
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Email Contact

Hi

Does anyone know the email address to contact customer services? I am hard of hearing so don't like to use the phone and there seems to be no other way to contact them?

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Superuser
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Re: Email Contact

There isn't an email address, however Virgin Media do have online text chat available at www.virginmedia.com/contact . These chat options can be busy so you may find you can't chat to someone immediately.

You might also want to consider Next Gen Text Relay https://ngts.org.uk/ - this extends the ability to use the Text Relay service to mobile devices and computers. Most UK companies should already have training for their call centre agents in dealing with a Text Relay call - so it's not dependent on a company having their own chat option.
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I work for Virgin Media - but all opinions posted here are my own
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nicky34
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Re: Email Contact

Cheers

I tried the chat but they said I had to ring. Ill try again

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