Menu
Reply
  • 3
  • 0
  • 0
circuslady
Just joined
72 Views
Message 1 of 4
Flag for a moderator

lines engaged

Not only are the lines engaged, but when I finally get through to one then it immediately kicks me off!  This is terrible service! So what am I supposed to do? Infuriating because it is all Virgin lines, stores, head office, customer service etc.,  Trying to set up a new Hub.  What am I paying for here???

 

0 Kudos
Reply
  • 1
  • 0
  • 1
waitinvain
Just joined
65 Views
Message 2 of 4
Flag for a moderator

Re: lines engaged

Same problem 150 engaged or cuts off , 27 minute wait on chat - are they contactable by email?

  • 3
  • 0
  • 0
circuslady
Just joined
62 Views
Message 3 of 4
Flag for a moderator

Re: lines engaged

I have tried 'live chat' total waste of time. I was beginning to think that Virgin must have suffered some catastrophic melt down. But it appears that they just do not a give a .....! It is diabolical service.
0 Kudos
Reply
  • 12.72K
  • 1.62K
  • 3.76K
Superuser
Superuser
59 Views
Message 4 of 4
Flag for a moderator

Re: lines engaged

There isn't any support email.

The line engaged issue should be resolved now as is noted here, link: http://community.virginmedia.com/t5/Announcements/Resolved-Virgin-Media-lines-engaged/m-p/3353224

______
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
Addams Family Version-2.jpg
0 Kudos
Reply