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Dave_cq
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Online Street Cabinet Reporting Gone?

Unless my tired old brain imagined it I feel sure there was a VM online form facility to report a damaged street cabinet but for the life of me I can't find it now.  

 

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Buffer6
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Re: Online Street Cabinet Reporting Gone?

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zvonok
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Message 3 of 6
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Re: Online Street Cabinet Reporting Gone?

Use this tel number:

0330 333 0444
Totally automated. No waiting

...ZVNK ...
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Dave_cq
Trouble shooter
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Message 4 of 6
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Re: Online Street Cabinet Reporting Gone?


Buffer6 wrote:

Yes @ Dave_cq you mentioned this link a few years ago https://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZON...  @ http://community.virginmedia.com/t5/Managing-Your-Account-Cable/No-response-after-reporting-a-damage... don't see anything there for reporting  now


Thanks Buffer, so I'm not going mad.  Yet another VM  FAIL!

 

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Superuser
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Re: Online Street Cabinet Reporting Gone?


zvonok wrote:
Use this tel number:

0330 333 0444
Totally automated. No waiting

You used to able to call that number and that talk to someone, then it became fully automated. The last few times I used the online report form my reports got completely ignored and the Forum Team had to sort it. Looks like they gave up bothering altogether, not that they were really bothering to acknowledge any online reports anyway.

A clear degrade in terms of support there. What's next, removing that number? The best way may be to them in terms of reducing reports amounts is by removing as many possible ways to report the cases (lame.)

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Superuser
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Re: Online Street Cabinet Reporting Gone?

I passed on feedback about this bad change.

I'm sure that some of you will have noticed that the only option left 'call us' points to the wrong number to report cabinet issues. Anyone ringing 150 or 0345 454 1111 will not get anywhere with it.

Removing the online form and directing people to call the wrong number is a poor show.

VM should have got more staff behind monitoring responding to the inbox for online cabinet reports.

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