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Ignition
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Cable My Street Broken

Team,

A whole bunch of postcodes in the LS10 area are broken on Cable My Street. It asks for selection of a property in the postcodes then returns nothing.

Literally nothing, just the Cable My Street background and nothing else.

LS10 4GT should be ready imminently, work in progress.
LS10 4FB soon.
LS10 4FX on the list for some point in the future.

Seems to just impact one estate where the build has been problematic.
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Message 2 of 15
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Re: Cable My Street Broken

Forum team - I've reached the Web Team on this. They appear to have asked me more questions than provided answers, and I appear to have provided more information than I've received.

I sincerely hope the rest of Project Lightning runs more smoothly and, perish the thought, potential customers are kept somewhat informed.

Looks like this puff piece was a bit premature - nothing is live and, indeed, the availability checker doesn't work for any of the properties on the estate. On the off chance someone looks at this the checker returns different URLs for this estate from the neighbouring properties.

http://www.virginmedia.com/cablemystreet/?postcode=LS104FB&uid=228817924
http://www.virginmedia.com/cablemystreet/?postcode=LS104FR&uid=228817936
http://www.virginmedia.com/cablemystreet/?postcode=LS104FW&uid=228817951
http://www.virginmedia.com/cablemystreet/?postcode=LS104FG&uid=228817966
http://www.virginmedia.com/cablemystreet/?postcode=LS104FJ&uid=228817996
http://www.virginmedia.com/cablemystreet/?postcode=LS104GP&uid=228818017
http://www.virginmedia.com/cablemystreet/?postcode=LS104GN&uid=228818045
http://www.virginmedia.com/cablemystreet/?postcode=LS104GT&uid=228818048
http://www.virginmedia.com/cablemystreet/?postcode=LS104GQ&uid=228818089
http://www.virginmedia.com/cablemystreet/?postcode=LS104GZ&uid=228818253

All returned by the availability checker, loads nothing apart from background, note the 'uid=' parameter in the URL. I obviously didn't put that there, the site did.

The following work:

https://www.virginmedia.com/cablemystreet/results?postcode=LS104UZ&uprn=72673542 = Sorry, we can't reach
https://www.virginmedia.com/cablemystreet/results?postcode=LS104SA&uprn=72405830 = We're on our way
https://www.virginmedia.com/cablemystreet/results?postcode=LS104RA&uprn=72263765 = We're on our way

These end with uprn and a reference, and provide some information.

I'm not going to go into any further details as I've no idea how accurate they are. The vibe I get is that the reason I have no idea what's going on is in part because no-one there has any idea what's going on, no-one is running the project, no-one is monitoring it, with the main build in LS10 done we're abandonware. An odd choice given a 6 figure sum spent reaching the estate, creating a redundant fibre path through it, including a small stretch of full-width reinstatement through private land, standing 2 power cabinets, 2 MSANs, at least 2 optical nodes and then a few street digs to pass subscribers and RF distribution cabinets.

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Message 3 of 15
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Re: Cable My Street Broken

 The CEO time kindly suggested I register my interest. This could be tricky and is a big part of the reason I messaged them.

http://www.fibreformiddleton.uk/VMCheck.mp4

I'd welcome some instruction on how I am to register when the checker barfs having been fed any postcode on the entire New Forest Village, LS10 estate?

Not my postcode for the bored, incidentally.

 Given I'm getting nowhere in private and making even less progress in public I think it's publicity time. I've a puff piece to reverse.

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Message 4 of 15
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Re: Cable My Street Broken

Shouldn't have been this hard but delighted to say this is being sorted.

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Sololobo
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Message 5 of 15
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Re: Cable My Street Broken


Ignition wrote:

Shouldn't have been this hard but delighted to say this is being sorted.


Delighted that your issue is being sorted, and without any apparent input from VM (on this (your apparent) solo thread, as in no responses from VM. 

Would you care to elaborate, for the edification of others in the same boat?




It's What I Do.
I Drink and I
Remember Things.
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Message 6 of 15
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Re: Cable My Street Broken

Received help from VM, just not via this forum.

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beardedgeek
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Message 7 of 15
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Re: Cable My Street Broken

what did you have to do? my village is currently having fttp installed but the site just returns the background without any update when i enter my postcode.

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Corystes
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Message 8 of 15
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Re: Cable My Street Broken

Same here. They've been cabling my community for several months, and I can't get anywhere looking for info. and trying to contact someone who might know. Rather putting me off VM. Only want to put out a progress report in the Community newsletter.
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Ignition
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Message 9 of 15
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Re: Cable My Street Broken

Right I just wanted to update the community in case anyone thought I was getting preferential treatment - I had some contact with VM around the time of my posting here, so January of this year.

A part of the local area that already had ducting was made live, as was discussed. Triple play was indeed available in the area that same week. 

Just one minor problem: telephony isn't actually available here yet, so all those who ordered it had it removed from their package, in some cases meaning they were being asked to pay more for TV and broadband than for triple-play.

Next: An aspirational date for some additional homes to be ready by the end of February was mentioned. We're half-way through March and absolutely nothing visible has happened to progress this. In fact, going by the dates that roadworks are being booked for in neighbouring districts it's perfectly feasible that no work will start until at least June with no additional availability of services until July.

So just missing that 'hoped for' availability by the end of February marginally.

I have no idea what's going on with either of those issues as those in VM who may actually know what's going on haven't responded to me since January. I use the word 'may' as I'm not especially confident that anyone has any idea what's going on.

I have no doubt that the member of staff who gave me the information did so in entirely good faith, although I'm not so sure about a couple of months of mushroom treatment.

Anyway: those unable to get information or being provided incorrect information don't get too disheartened. Even going pretty much right to the top and pulling every string available as a former member of staff doesn't help. It seems quite literally no-one has any idea what's going on on the ground with regards to Project Lightning, or if they do they don't talk to the rest of the business let alone to us mere mortals.

It's nothing personal. Don't mistake non-existent or simply wrong internal and external communication for anything malicious.

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Message 10 of 15
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Re: Cable My Street Broken

In other news after sitting waiting for a few months to order a second line to improve connectivity to this property for small business use to augment the existing FTTC connection I've finally gotten the hint that VM don't appear to know hindmost from cubitus so have ordered an alternative solution.

Definitely seems more than 2 years ago when I was meeting with VM at the local council's offices being invited to join trials, with a second ducted connection to the property for a fibre overlay being mooted.

What a mug allowing myself to be used liaising with the community and deflecting criticism.

For all their faults at least BT did what they said they would when they said they would, and managed upgrades to provide additional capacity to the area.

Here the Leeds South hub is stuck on the old platform leaving a number of nodes congested after being due for upgrade in mid-2016, then November 2016, now March 2017 though I've no idea why anyone would take that seriously.

Wish I could be so cavalier with promises, so indifferent to timelines, and then go silent on a whim in either my day job or with my business.

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