on 25-09-2013 22:45
I am under the impression that Bandwidth throttling only occurs when you go over the threshold of teh fair usage policy. I am 100% certain I am not over this threshold yet my connection is throttled during peak times to the point it is unusable. I don't see the point of paying for a service I am not getting. Any help or advice on the matter would be appreciated.
on 30-09-2013 08:49
Sorry to hear about the problems with your service, I would like to test the connection but I haven't been able to locate your account via four forum details.
Would you be able to send me a PM with your account / telephone number and account holder name please? If possible, I'll look into testing this issue right away.