Perceived Hub 4 Wi-Fi strength degradation
Hi - been using Hub 4 for about a year now, and until recently its Wi-Fi strength in all but the furthest locations of my house has been robust and stable. I'm running a combination of 2.4 and 5Ghz devices, with the 'cleverer' ones achieving dual-band. The hub's Wi-Fi signal is in default configuration, with Enable Channel Optimization enabled and channel selection is automatic for both frequencies. No complaints until maybe a month or so ago, when my Win 11 laptop that usually sits upstairs in my office started to become unable to stably handle the usual Teams calls, screenshares, etc. Meanwhile other 2.4Ghz devices in the same room as the Hub 4 will briefly go offline from time to time. The Hub has always remained in the same place - albeit behind the TV - and yes berate me for this - but it's been absolutely fine there for my needs. The Hub 4's Wi-Fi troubleshooting capability is pretty much nil and as a last measure have just resort to reserving all of the c.25 devices' IP addresses and increasing the lease time to 7 days to help cut down on DHCP chatter. Its temperature is always hot to touch but the diagnostic tool doesn't complain. I'm looking for options now - I don't think Pods will solve this problem, I've used a similar TP-Link solution and wasn't particularly impressed. Should I look to invest in my own wireless router and switch to Modem mode or should I seek to have an upgrade to Hub 5 with its stronger Wi-Fi 6 capability? Any advice welcome.Contract mid-sold
Contacted Virgin as my contract was coming to an end. I wanted a bigger bundle but the offers were poor. Somehow got talked into taking out 1Gb broadband and 02 together for £64 per month. I was previously on an ok deal of about £30 for broadband per month. Since they issued the 1gb box I’ve had two engineers out to get it working and it’s still not providing speeds any better than what I previously paying for at half the price. On top of that 02 data is rubbish in my City and non existent at my place of work which I was also told was good. Somehow virgin don’t recognise this a breach of contract. Worse yet the pods provided to get the previous broadband to work need upgrading to work with the 1Gb box which an agent admitted to me 3 months after contacting about a string of issues. The two engineers who visited got speeds to work of course on their apps while in the house only to drop to zero by magical misfortune after leaving. I’m outraged with Virgin Service robbing my account for poor service and as always they threaten debt collection if I suggest I’m leaving due to pathetic service unless I pay a massive fee to end their contract.Loss of service - over 2 weeks
Looking for any advice - I’ve had a complete loss of service for over 2 weeks now and I have been unable to get anywhere with virgin as to when it will be fixed; I’ve exhausted every option on the phone lines, live chat and now resorting to trying this forum to see if anyone can help.. The internet connection cut out on the 5th April, BT we’re working on the pole outside so didn’t think much of it on the day as I expected it would come back on when they left; 2 weeks later still no internet at all and all the neighbours who are on BT have full service..! Reported the loss of service that Friday and had a technician come out that Monday, who was unable for fix it as it was an external issue and not anything to do with the equipment inside. He sent out a second set of technicians (who can go up the pole) to check the external cables and they said it was a bigger issue the virgin box ( sorry not technical at all) on BT pole had no signal and it wasn’t my cables that were damaged. At that point I was told there was nothing for me to do and they had put a report in about the issue. Another week passed, called up the helpline repeatedly and another technician was sent and had a repeat of the previous visit that they couldn’t do anything as it was a BT issue. No one has turned up since then to look at the issue - I assume this must be BT as it’s their poles, and I cannot get an answer from anyone as to who or when it will be looked into. At this point I am counting down to when the 30 days of no service is up so I can leave without penalties but I have seen from previous posts people then lost their automatic compensation from leaving. Does anyone have any advice of what to do? It appears the virgin team as soon as it becomes an external issue have to hand it over to subcontractors and have no idea what’s going on from there onwards - is this something I can go straight to openreach about? Really appreciate any ideas! ThanksHub 5 keeps disconnecting and flashing red
Hi I've had no luck getting through to a human on the phone so I hope this will help. For the last 24 hours our Hub 5 has been constantly losing connection. It regularly goes into a state where the red light flashes over and over. And even when it does come back on, sometimes we're left with only a 10th of what our internet speed should be. We had it fitted in December and it was fine until now. It's not overheating, is connected properly and is in a well ventilated area. We've tried all methods of refreshing, restarting and resetting and we're worried this issue will keep happening. Every time I call or check on the app/online it simply states that everything is fine, which is obviously not the case. It seems to be working fine now, but it's only a matter of time before it goes down again. We both work from home so this is affecting our work quite severely. Also, the WiFi connection is poor/non existent at the living room end of our flat (all one single level, ground floor), so if this could be addressed too that would be great, otherwise we'll have to explore other provider options. Any help will be greatly appreciated. A technician visit, a new hub, maybe pod extenders? Thank you.Delayed Installation with no current broadband
I ordered Broadband with Virgin Media just before Christmas (23/12/23) after moving into my first home. As expected, the first possible instillation date was not for 3 weeks on 11/01/24. Fine, I’ll just have to figure out how to live temporarily without internet. Unfortunately my instillation date was delayed 2 weeks (now 25/01/24) which is frustrating since I didn’t have broadband installed - I’m not moving network but having to live without internet (something I didn’t realise was very important). Come to the rearranged instillation date (today) and the morning slot (8:00-13:00) has come and gone with no sign of anyone. Now I’m more than frustrated at both the lack of broadband and lack of communication. I’ve taken time off work to be here and nothing. I’ve now had to go find somewhere with free Wi-Fi to find out why nobody has turned up but can’t see anything so I’m posting here. Is someone going to come and install the fibre cable? Will I eventually get broadband from virgin media or am I going to have to look elsewhere? Will compensation be given or just a measly apology (if I’m lucky)? Any words of encouragement, suggestions of who to contact or ways to solve my issue would be gratefully appreciated. - StephenieDo Virgin offer a service to move your router port to another location in the home?
Hello all. I’ve recently invested in a TP-Link AXE5400 tri-band router to boost my WI-Fi around our 3 bed house, and in particular my gaming set up. My Virgin hub 4 is now in modem mode. Unfortunately this hasn’t worked out as I’d hoped. So I’m now looking at the possibility of potentially moving the Ethernet port to the spare room upstairs on the opposite side of the house. Obviously this is dependent on how much this kind of work would cost. I’ve seen in the past Virgin would do this for you for a small fee if you are experiencing issues, so still wondering if this is the case? Any advice would be extremely helpful.