My Wi-Fi isn't fast enough upstairs - What are my options?
Hello everyone!
I recently signed up to Virgin Media's Gig1 package and I'm very pleased with the service overall.
I get a Wi-Fi signal throughout my home which is fine for most uses.
However, my Hub is on the ground floor and my office and computer is upstairs. The signal isn't always strong enough for my needs. (For context, I'm a video game developer and I do all my work remotely. My workstation is a couple of hundred miles away from my home and I access it remotely via Parsec. This demands that I can reliably stream 4k video at a decent frame rate).
I'm currently waiting for a Wi-Fi Pod to be delivered to see if that helps. Would it be possible for a Virgin rep to provide an update on when this might be delivered? I was told it would be 3-5 days but it has been a little longer than that.
If the Wi-Fi pod doesn't resolve the issue, what would be some sensible options for getting a wired connection instead? Is it possible to relocate the hub upstairs? Or, is it possible to install an ethernet cable that runs along an outside wall (or inside, through the floor)?) to connect the hub to my computer? Any suggestions would be very welcome, I'd rather not trail a long cable down my staircase if possible! 🙂
Thank you in advance!
-John
Hi JohnBarnard thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.
If you still require information on when your WiFi Pod is due to be delivered, please come back to us here and we'll be happy to invite you to a PM to look into this further but given the weekend has now passed so it's been a few days, you should expect to see the Pod arrive shortly!
If you do though require the Hub to be relocated, it would be a £25 callout charge for a technician but if you do require this too then please don't hesitate to let us know by replying on here 😊
Many thanks