Hub 5 dropping out
For the last two weeks we keep losing our internet connection. I have used the app to report the fault, messaged and phoned. We need to perform a factory reset at least once every 24 hours, but since it then works I seem unable to get support to resolve the root cause. I have currently been on the phone for 30 plus minutes trying to speak to someone again, but still without any joy. Any help or suggestions welcomed.Random resetting to Router mode (should be modem mode)
My GIG 1 package has been active for a while now and on a number of occasions (at least 4) the modem is 'resetting' itself to Router mode witht he most recent one being today. It takes a complete reset to 'undo' and reconfigure in modem mode….. this feels like a fault with my HUB5…… can anyone from the VM team help resolve this or provide a new HUB?? ThanksSuper Hub 3 Resets Constanty following outage
Hi, looking for advice on my hub re-setting itself following an outage yesterday. The wi-fi has been particularyl poor all week then on Saturday there was an SMS notifcation for two outages. Since then, my hub has been turning itself off, resetting the connection, and then runs normally for around 20 minutes before resetting again. I've tried power cycling the hub but hasn't made any difference - there appears to be critical notifications in the network log in the advanced settings of the hub with timeout messages (?). Any advice on what might be causing this issue?
How to request replacement Hub/router?
Hi: My Super Hub 2 has started acting-up. Does anyone know how to request a replacement? It was in modem mode, but stopped working, so I disconnected all ethernet and performed a full pinhole reset as instructed by the support webpages. This got it working somewhat in normal (non-modem) mode, but the wifi only works well for around 15 minutes, before dropping all connections, requiring a restart (or sometimes another reset). I've gone round in circles several times on the website, but the support pages don't seem to progress beyond recommending a reset and advising me on reconnecting WIFI before starting the whole reset recommendation again. Any suggestions gratefully received!
Reset hub 3 but does not recognise factory password
hi, As I had and still have a red light on the router, I tried a factory reset: 1) unplugged all leads, pressed the reset button for over 60 seconds and left the router for 5 mins 2) rebooted. The two wifi channels had been renamed 2.4vm and 5vm, so it seems the reset worked. 3) But the password on the bottom of the router was not recognised (typed in 3 times very carefully), " The password you entered is incorrect." nor does it recognise the password I created over a year ago. Please advise