Forum Discussion

jmart's avatar
jmart
Joining in
12 months ago

Reset hub 3 but does not recognise factory password

hi,

As I had and still have a red light on the router, I tried a factory reset:

1) unplugged all leads, pressed the reset button for over 60 seconds and left the router for 5 mins

2) rebooted. The two wifi channels had been renamed 2.4vm and 5vm, so it seems the reset worked.

3) But the password on the bottom of the router was not recognised (typed in 3 times very carefully), "

The password you entered is incorrect." nor does it recognise the password I created over a year ago.

Please advise

 

red light
reset
  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    12 months ago

    The lamp circuit is most likely faulty. As this is a safety hazard (red light meaning components are overheating) I have escalated this thread for a staff forum team response. They will collect your details & arrange a replacement hub. Look for a response from them shortly.

  • Steven_L's avatar
    Steven_L
    Forum Team
    12 months ago

    Hey jmart,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your router at the moment. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L