REMOVEL OF VIRGIN CABLE AND BOX
Hi to who it may concern I recently joined virgin the install guys (cable pullers) have accessed my property and decided to drill in to it with out me being there and also had been asked by my nabour to ring me before hand thay have put it in the incorrect place and has now caused damage to my property customer services is shocking iv now asked 3x to remove it I have also cancelled the package as the customer service is shocking (2hr to talk to someone is a joke then thay don't action anything I'm hoping that some could arrange this cable to be removed and to be sorted asapDamaged equipment outside my home, Need removed
I had VM back in 2023, and left. The engineers did a horrible job outside the property, I've repeatedly tried to contact VM about getting the VM equipment removed with no luck (robot call lines and international call centres). Now the equipment is a trip hazard and I need it removed immediately. A bonus would be to get the cabling removed from inside my home, (I would never use VM ever again). Anyone else had luck getting the cabling removed or even contacting the right department? Any help would be appreciated.Blocked cables outside of house - cancelled appointment x3
Hi, My initial installation was scheduled for 17th December, this was cancelled by Virgin without any explanation. I have since also had two other appointments cancelled, the most recent being yesterday (31st Jan). Luckily the engineer (who has been the most helpful virgin employee I have spoken too) who conducted the pre-installation explained due to blocked cables outside the front of the property they would have to dig up my front driveway, however he did explain this is likely to cause damage to mine / neighbours property as things may not be the same after the cables were sorted. As I was not home and this was explained on the phone I couldn’t let this go ahead, as I have only just moved into the property and the drive is one of the very few things that need repairing! This has now led to Virgin again delaying an appointment pushing it back to February, however from what I understand is the same thing will occur in Feb. What is the best solution around this? Thanks, DanLandlord wants insurance and healthy & safety docs before cabling work
Hi, I have spent over an hour on the phone with VM and been passed to several different teams, none of which were able to answer my question. My upcoming installation requires 10m of cabling to be dug. I own a flat above a row of shops, the area in which the cabling needs to be dug is owned by my landlord (leasehold) and he has told me before work can commence he needs to see the insurance of and the health and safety documentation relating to the work. No one in VM has been able to help me and apparently I cannot speak to the team that conduct the work. My landlord is refusing to give permission until he receives this documentation, my work is due to commence on the 9th of December and I'm really not sure what to do.Having tarmac laid over existing Virgin cables.
I am wanting to have this part of my drive tarmacked. As can be seen the conduit comes up before the end of the area to be covered, for the cables to going through the edging stone. Leaving bare cables exposed. The conduit will not push up right to the edge and is too high at this point anyway. 1. Will the cables and or conduit withstand the heat of tarmac? 2. It would be preferable if this cable could be re-routed lower? What ideas do people have please? What can Virgin installers do with this to improve? Many thanksDon’t have the right wall socket
I’m and trying to set up my quick start virgin package but the cables provided don’t match the wall socket. Can I get an adapter or do I need an engineer to come out and fit a new socket? Picture included of current setup and what the cable virgin provided. Finding it hard to talk to a real person on the phone or find info online. Thanks
