Forum Discussion

DANHAM98's avatar
DANHAM98
Just joined
17 days ago

Blocked cables outside of house - cancelled appointment x3

Hi, 

My initial installation was scheduled for 17th December, this was cancelled by Virgin without any explanation. I have since also had two other appointments cancelled, the most recent being yesterday (31st Jan). Luckily the engineer (who has been the most helpful virgin employee I have spoken too) who conducted the pre-installation explained due to blocked cables outside the front of the property they would have to dig up my front driveway, however he did explain this is likely to cause damage to mine / neighbours property as things may not be the same after the cables were sorted. As I was not home and this was explained on the phone I couldn’t let this go ahead, as I have only just moved into the property and the drive is one of the very few things that need repairing!

This has now led to Virgin again delaying an appointment pushing it back to February, however from what I understand is the same thing will occur in Feb. What is the best solution around this?

Thanks,

Dan

 

 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    If it's going to affect the neighbour's property you must get their permission first. 

    New VM installations can drag on for weeks or months. The record is over a year. 

  • Hi DANHAM98 

    Welcome to the Community Forums. 

    Sorry to hear your installation has been delayed. 

    From what you're saying, we'd need permission and right of access from your neighbour to work on their land. This is known as wayleave. If there is also any work to be done on public/council-owned land, or any traffic disturbance caused by this work, we would need to arrange this with the council which would need to be agreed. So these can take some time to arrange. 

    There is nothing we're able to do, until these permissions and arrangements have been granted and agreed. Have you been able to speak with our pre-installation team on 0800 052 1734? They will be able to investigate and assist you further.