Blocked cables outside of house - cancelled appointment x3
Hi, My initial installation was scheduled for 17th December, this was cancelled by Virgin without any explanation. I have since also had two other appointments cancelled, the most recent being yesterday (31st Jan). Luckily the engineer (who has been the most helpful virgin employee I have spoken too) who conducted the pre-installation explained due to blocked cables outside the front of the property they would have to dig up my front driveway, however he did explain this is likely to cause damage to mine / neighbours property as things may not be the same after the cables were sorted. As I was not home and this was explained on the phone I couldn’t let this go ahead, as I have only just moved into the property and the drive is one of the very few things that need repairing! This has now led to Virgin again delaying an appointment pushing it back to February, however from what I understand is the same thing will occur in Feb. What is the best solution around this? Thanks, Dan