Password reset
We have been customers for a long time... My wife and I both have blueyonder.co.uk email accounts. As account holder, I initially set up sub-accounts (email addresses) for my wife and each of our children. I used to be able to see these and manage passwords (in fact originally, only I could do this - they couldn't manage their own accounts). I cannot find this page anywhere on my account details. My wife has a new laptop, and cannot remember her email password (not something you use very often when emails are synched onto a computer) but we can't find a way to either recover or reset this. The account is still active and on her iPad, but it doesn't show the password. Any help and advice?? Thank you!
No longer have access to a Blueyonder email account
My daughter can no longer access her blueyonder email account. She can remember her password and the recovery email doesn't appear to be hers. I am the Virgin Media account holder and have been for more than 30 years. Would appreciate some advice on how she can view her emails. Many thanks.
Blueyonder.co.uk and Virginmeda.com email address issues.
Hello I have a new phone and cannot access my blueyonder or virginmedia email addresses. I have forgotten the passwords, and when following the help on website for forgotten passwords, it goes not recognise the accounts, they are both sub accounts, and now not showing on the main account. I can still send/receive emails from the relevant addresses. Please helpUnable to reset password
I was logged out of my Virgin Media account, and now it says my password is incorrect, which is odd since I use a password manager. I changed my email address but don't receive a reset email when I try to reset my password. I logged into the community forum with my old email, but I’ve been using my new email on the app for months. I’ve seen others mentioning similar issues, and I wonder if Virgin Media is having trouble with Outlook accounts. It seems the only solution is for someone from the Virgin team to contact me.Email Password reset can't find me - had same email for 20 plus years
Hi For some reason, why I check emails on my phone, my blueyonder email account is rejecting my password, and tells me that my password is incorrect. No other email address or provider is affected, only my blueyonder one. When I go to https://www.virginmedia.com/identity/forgotten-details/password and enter my blueyonder email address I receive the following message: Please ensure you provide the email address you use to sign in to My Virgin Media I have had the same blueyonder email address for over 20 years, and was able to access my emails yesterday, 11/01/25. I have made no changes or requests for a password reset. I am not able to get in to my account settings at https://www.virginmedia.com/myvmo2/account-settings as my password is not recognised and I receive the same error message as shown above.Ridiculous password requirements - Can't set up my account
I have tried around 50 different passwords, including just sets of random letters and numbers. Every time it tells me that I have added a prohibited word. How is a random string of letters, numbers and special characters a prohibited word? Here's an example password I've tried to use (not actually using this) Akjs23kj7slkja7f9-2323 I have followed the guidelines to the letter. This is beyond ridiculous. I'm now seriously considering just cancelling my entire order and going with a competitor at this point - Looks like one of your developers needs to take a look at this system as it's clearly broken. Not the best start, is it?
