Stream box apps are incredibly slow
I've got 2 brand new stream boxes (Flex), one upstairs and one downstairs. Regular TV seems to work fairly well but the apps are so sluggish, it feels like the boxes are severely underpowered. Netflix especially is almost unbearable - scrolling up and down in the menu is so slow, starting a programme can take up to 30 seconds and it often takes a while for any subtitles to display. Once a programme starts playing and has buffered it works fine, but everything else is a truly miserable experience. Surely for a fairly new paid service it should work much better than this? Even the smart TV apps on my 6 year old TV aren't as painful to use as this. I am going to have to revert to using a Chromecast for apps I think because I have pretty much given up on the stream boxes now for anything other than live TV.Netflix on hold, no help when contacting virgin
I have had the ‘Virgin Media has put your Netflix subscription on a temporary hold. Please contact them directly, so you can get back to enjoying Netflix’ error message for about 3 weeks now. I have recently agreed a new contract which is the same package as my last contract which includes Netflix and I am up to date with all bills. I have tried contacting virgin numerous times on the live chat as well as phoning them, being promised reactivation links and that urgent IT tickets have been raised, but unsurprisingly it got me absolutely nowhere and I have received no replies to my correspondence. I’ve phoned Netflix who have stated this is a problem on Virgins side. Is there any way this can be resolved as it is getting incredibly frustrating trying to chase something that I am already paying for. Any help would be appreciated.Netflix after moving home
Recently moved home. Thought all was great. During the move as I expected my netflix was suspended. Now after use WhatsApp and a phone call to customer care. I still can't get my netflix back. That is included in my package. Was passed to "it team" over 7 days ago and nothing. From what I have read I need a new activation email.... please someone give me a way to sort this out!Netflix account on hold despite not missing a Virgin payment
Have already contacted Virgin Media who said that this would be sorted within 2-3 working days, but 2 weeks has gone by and nothing has changed and our Netflix is still on hold. Without warning, despite paying for our Netflix add on as normal, Netflix has put our account because they have not received payment. We have paid Virgin, but they seemingly have not paid Netflix! Really want this fixed as we are still paying for our Netflix add on despite still not having access to our Netflix account. Netflix say that this is a Virgin Media problem.Can't Manage Virgin Media Stream
I am seemingly unable to access the Virgin Media Web page where you manage Stream (below): https://www.virginmedia.com/support/help/tv/streaming I have attempted to access it a number of times over two weeks but I get the loading sign (spinning Virgin Media sign) but it never loads. I can access other parts of the websites (I. E. My bill and person info but not this section. See photo of the page it gets stuck on below: For reference, I have attempted to access the website on my mobile, laptop, tablet and a separate laptop and get the same problem every time. I really need a resolution to this as I don't have time to spend 30-45 mins waiting on a phone to check on subscriptions and/or cancel them.
