Forum Discussion

AlexC1992's avatar
AlexC1992
Joining in
20 days ago

Netflix on hold, no help when contacting virgin

I have had the ‘Virgin Media has put your Netflix subscription on a temporary hold. Please contact them directly, so you can get back to enjoying Netflix’ error message for about 3 weeks now. I have recently agreed a new contract which is the same package as my last contract which includes Netflix and I am up to date with all bills. I have tried contacting virgin numerous times on the live chat as well as phoning them, being promised reactivation links and that urgent IT tickets have been raised, but unsurprisingly it got me absolutely nowhere and I have received no replies to my correspondence. I’ve phoned Netflix who have stated this is a problem on Virgins side. Is there any way this can be resolved as it is getting incredibly frustrating trying to chase something that I am already paying for. Any help would be appreciated.

netflix
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  • Vikki_M's avatar
    Vikki_M
    Forum Team
    17 days ago

    Hi AlexC1992,

    Thanks for your post and welcome to our community.

    I'm sorry to hear about the issues you're having with the Netflix account.

    I'll send you a private message now so I can look into this for you.

    Please look out for the envelope in the top right of the page and pop back to me when you can.