Recently moved home. Thought all was great. During the move as I expected my netflix was suspended. Now after use WhatsApp and a phone call to customer care. I still can't get my netflix back. That is included in my package. Was passed to "it team" over 7 days ago and nothing. From what I have read I need a new activation email.... please someone give me a way to sort this out!
Forum TeamHi Dancran50,
Thanks for your post, welcome to the Community Forums.
I'm sorry to hear you're having some issues with Netflix after moving home. Despite this, I hope the move has gone smoothly for you.
We'll need to raise this with our IT Team and look into getting another activation email sent out to you. I've dropped you a PM, please look out for it over at the white envelope.
Thanks!
Good luck with that, I extended my contract which cancelled my Netflix and added it back. Still waiting for the activation mail over 2 weeks later and multiple phone calls and raised tickets! Still waiting for 2 calls from managers and despite asking for escalation and a complaint to be raised still waiting.
Yep. Been here over a month. Still the same. Raised a complaint spoke to several people and nothing
Did this ever get fixed? Going on 2 weeks for me since moving house.
I've just now been told "It looks like we'll need to escalate to IT"
Forum TeamHi Yeoman07
Sorry to hear you have been having an ongoing issue with your Netflix since moving home. We can understand the frustration caused and we want to do our best to help. To best look into this, I am sending a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
Hi, did you get any answers here? I’m in the same position and have been passed from pillar to post for over 2 weeks now. No one seems to have a clue how to resolve it & no one gets back to you. So close to cancelling the lot!
Forum TeamThanks for reaching out to us jamesmckeown67, and a very warm welcome to our Community Forums!
Sorry to hear of the issues you've been experiencing since the house move with the Netflix account.
Can you please confirm that Netflix is indeed included in the new agreement issued to you at the current property?
With this, have you also been able to create a new self-care account with the new account number that has been issued to you upon the house move?
Thanks,
David_Bn
Yep same problem, obviously they aren’t bothered to get to the route of the problem, probably costs too much, absolute disgrace. As far as I see it my contract is void if they can’t deliver my full package which includes Netflix
Same here.......Netflix says my offer has "expired" when trying to subscribe. Been in chats and calls and getting nowhere
Forum TeamHi there both katjams and scash5
I'm so sorry to hear that you are both having this issue with Netflix and thank you both for your posts.
I'm going to pop you both a private message so we can look into this and see if we can get a resolution. I will pop you both a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
