Can't access my virgin media account or email.
This has been an ongoing issue for months. Everytime I try to sign in or even register I get the message saying. This Virgin Media email address isn’t valid. I have phoned up support twice who were no help at all, they just said it's an error their end on the first occasion, second time they told me someone would call me within 5 working days. A month later and still nothing.Unacceptable amount of disconnecting and bad connection
For months now, my connection is constantly dropping or is very spotty and my upload speed, which I need, has become none existent. I've already has 2 engineer visits out, one who didn't even know how to work his own pad and another coming this Saturday, each time they say they can't find a fault in the house or the street and it's definitely not my PC, as it happens on every device. I work from home, so I need it fixed or it may be time to switch ISP.Can't move my Virgin - told my new address is for a business... but it isn't!
Hello. I'm trying to move my Virgin Media broadband and TV to a new flat, but am being told they can't do it, as the address is registered for a business. But the address can be found straight away when using the Virgin Media residential postcode checker, and I called a couple of times a few months back to double check the move would be no problem, before I bought the flat! It is just a standard flat, and no business is run out of it. The woman in the call centre gave me the business number, but it won't let me speak to anyone. I just want the address converted to residential, so I can have my connection moved. Please help.New customer - acc not linking to VM app
I placed an order for TV and broadband on 29/10/25. Unfortunately VM didn’t add a phone line therefore this required me having to cancel and redoing the whole order! The issue is that my account isn’t showing my correct order. It’s displaying the first order, which has already been cancelled. I’ve spoken to customer services but they don’t seem to know what to do? Can someone please help me? I’m losing hope. Why is everything so complicated? At this point, I’m considering cancelling everything and sticking with my current provider. I’ve been on the phone nonstop for the last three days!Online Renewal Contract
Hi, My contract was up for renewal, so using the MyVirginMedia app I accepted a renewal deal and received email confirmation with the Contract Information Sheet. I spoke to someone earlier today as I was told my account was not showing the update and he said that, as he was unable to match the deal offered online, I just needed to wait 14 days for it to appear. I then received an email this evening saying 'We'd like to talk to you as it appears that some information that we need to process your order was missing'. So I called again and the lady told me she was unable to match the online offer so she would transfer me to another team who would be able to help. Whilst on hold the call was ended by the team before I could speak to someone. Please can someone contact me urgently to resolve this issue and ensure my deal is activated. Thanks, ShannonTidying external and exposed cables on apartment building
Hi there, I was wondering if virgin media send engineers to tidy external and exposed cables on the outside of houses/flats? As in the building I live in, virgin coax fibre cables have been added over the years as residents have signed up to virgin media. However this piecemeal approach means too many wires are connected into single wall boxes along the building, with damaged/missing brown protective boxes/boxes zip tied etc. See photos attached, looks rubbish. Could do with replacing some boxes/rewiring connectors and tidying the cable runs as exposed connections will get damaged/weathered, cables can fall/be tripped over etc. based in Redland, Bristol, UKContract Renewal not gone through
On the 5th of October I renewed my contract via the app at a new cost of £73.76 a month on a 24 month plan. My latest bill has come through today for over £100 (almost £20 up from last month) and according to the app I am still showing as up for renewal but now at £75.15 a month. I have no idea why the first contract renewal hasn't gone through, no idea why the latest bill is so high and no idea why I'm still being offered another renewal at a higher price. Is renewing via the app a known issue for it to go wrong?Extending Range to Garden Office
I've got a definite dip in Wifi speed in my garden office (about 5m away from the house - on the other side of the wall where my hub 5 lives) Both house and office are very well insulated House speeds showing as 380+, office speed between 9 and 30 with a great deal of variation throughout the day. Measured on Speedchecker I can't use the Wifi Home Scan - it times out regardless of when and which room I try, I get an Oops try again later message. (have tried deleting the app etc but to no avail) I think I might be able to use a Wifi Pod to sort this out, but am in a catch 22 as I can't do the scan to show the speeds. First question - How can I order one if I can't do the scan? Prior to joining VM my router was under the stairs connected to the office via an ethernet cable which now sits unused as VM couldn't fit the hub5 in the same place, so it's situated in the living room. Additional question - Is there another way to utilise the ethernet cable to help, given that it's miles away from the router? Any help would be greatly appreciated and possibly save my marriage as Mrs is sick of me working in the kitchen....
