Hub 5 flashing blue
Hello I hope someone can help me here.. just recently got a new hub 5 delivered because my old one broke and now this one is constantly flashing blue for almost 2 days now 😞 I’ve called and emailed but no one is helping me. I’m guessing it’s something to do with the box needing activated or something? really hope someone can help me in this thread thank you so muchIssues with Wi-Fi
Hello, My Hub4 router keeps intermittently cutting out. It ends up coming back with the flashing light. It happens at least once every hour or two. This includes wireless and wired connections. I have tested different wires, I'm really not sure what to do. When i use the diagnostic tool it has issues with the broadband and the TV, but it's been going on for at least a week at this point and it says if it persists for 24 hours an engineer will come out. Any help would be appreciated, ThanksDesperate for Support – Ongoing Virgin Media Availability Issue (##, N4 4RP)
Hi There, I hope you're doing well. I’m reaching out because I’ve truly run out of options and feel quite frustrated after waiting over three years for Virgin Media service. Strangely, your website shows availability at flat b, which is just one floor below me in the same building. Although they are not currently using the service, they are eligible—yet I'm repeatedly told that my flat is "nit serviceable" with no clear reason or resolution. I've contacted support multiple times, but I feel like no one genuinely cares or takes ownership of this issue. I'm writing to you out of sheer desperation—because no one seems willing to investigate or offer a proper explanation, and I’ve been left completely in the dark. I understand you're busy, but I’d really appreciate it if you could take a moment to help me escalate this internally, or connect me with someone in the technical or infrastructure team who can shed light on this situation. Thank you so much for your time and understanding. Kind regards, [Mod - title edited to remove personal information]Delays delays and further delays
How can Virgin Media get away with providing such poor service - its one lie after another, and I can see I am not the only one - the same thing is happening to many people, yet nothing seems to be getting done about it. My original order was placed on 7th May 2025, with an installation date provided for 19th May 2025. However, no one attended the scheduled appointment, and since then, I have been given multiple revised installation dates, each accompanied by a different excuses. Most recently, I have been informed of issues with outside construction work – work which was previously claimed to have been completed but is now apparently still pending. In addition to the delays, I have repeatedly been asked to remain at home to provide access to the property. Despite doing so, no engineers have turned up, wasting my time and disrupting my schedule further. Today I have been provided with yet another installation date, now 8th July 2025 - so the pattern is clear, keep me waiting, as soon as it gets near the latest date, just push it back without any discussion. I find the lack of communication, reliability, and professionalism in handling this installation completely unacceptable. I have spoken to multiple managers, each providing their own guarantees that have resulted in nothing. I have 3 separate complaint numbers - none of which have been updated or tracked I really don't know what more I can do - I have a pending holiday with no security systems on the house - my doorbell doesn't even work!Default - from missing equipment
Morning all A little help would be appreciated please. Until last year I was a VM customer, broadband only. I cancelled as the increase in prices were too much, and decided to take my business elsewhere as VM are terrible at looking after existing customers. Payment history was exemplary, and apart from VM not wanting to retain an existing client, all was left reasonably well. I received the letter informing me to return the modem, way after disconnection it has to be said, but promptly returned the product in the prepaid box. I then started to receive letters and an outstanding bill for £65 stating unreturned items. I emailed, called twice and informed item had been returned. One agent promised to call back, that didn’t happen!! To my horror, I have recently discovered after a decline in credit, a default has been registered against my name by VM for this very £65. This is outrageous, and even after me chasing and informing of the product return, absolutely no notice that a default notice was about to be applied. Has anyone else experienced this and what is the best route to get this disastrous company to act quickly to remedy? Your help is greatly appreciated. Thank youLosing broadband connection
Hi, Last Wednesday, I lost connectivity to the virgin network. A week further on there has been no fix and no engineer. I have spent in excess of 2 hours on the telephone and I am still no further down the line. I was told there would be a new router sent out, no router! I spoke to support again yesterday ad they informed me an engineer would be out today and that a work order had been placed. On checking my account this morning no engineer visit has been arranged. My frustration levels have hit fever pitch! From what I can tell a router wouldn't fix the issue unless the fiber port is broken as the ONT power levels are showing -40000, which suggests to me there is a break somewhere. If someone had bothered to ask or listen, I would have thought this information would have been pretty pertinent. I asked for a call from a manager to get an engineer escalation and now I am told it will be 2 to 3 hours. The time when the engineer should have been here! Disappointed is not the phrase I would choose normally but I can't think of any other way to put it! Notter [Mod - Title edited for clarity]need help with how to pay upfront cost and deposit
So basically I have purchased M350 broadband and received an email about paying a £100 deposit and an £25 upfront but I am unsure how to pay it plus when I try to make an account it asks for a customer account number and a customer area reference which is just blank in my virgin media contract information sheetArmed Forces Covenant - Virgin Media Breaching Contract
Military family here. We lived in an SFA down south and got posted to Cyprus (RAF base, which is British Territory) . I contacted Virgin Media saying that: the area I'm moving to is UNSERVICEABLE by Virgin Media hence by contract no early termination fee should be billed to my name. It is a military posting for the entire family that is outside our control so by contract, Virgin Media should not put a military family under unfair treatment and/or discrimination. Virgin Media is required to waive fees for military FAMILIES. I've explained all this, quoting the covenant, quoting other military spouses whose fees have been waived under such circumstances and the response I got was "I only have paperwork for Serving Person in my office, because the account is under your name you will have to pay". Well, isn't this unfair treatment? the house you provided services for is MOD property, which funny enough is under the Serving Person name, so you charge me, you charge him, you charge us. Webchat was even worse as I got someone who didn't speak any English and his messages made absolutely zero sense. Then I got a really cheeky guy who kept asking me of he could close my complaint. I told him not to close it and what did it do? claimed he resolved it!!!! Absolutely unbelievable how you don't understand that you can be sued for all this and that I can get my husband's Warrant Officer to send you a nice lovely letter as he already had to do this before for other people. You think you can just take advantage of people that's what you think. I expect the bill to be waived as it's legally required. Waiting for you to get in contact.
