Account is linked to an email address that’s different to the one on your Virgin Media O2 ID.
Hi all - hoping posting here can shed some light on this whole process. I am a new customer with virgin media, and have just been sent all the emails through with my contract etc. on the email address I used to set up the account. The emails said to set up the My Virgin Media account, so I clicked the link and registered my Virgin Media O2 ID account. It then said to link that account to my Virgin Media account, however when I did so, it said that the email accounts don’t match, even though I used the same email address for both: “We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer.” So I put my email in (the one from which I received all emails about my contract setup), but it is saying the email address doesn’t match even though I literally copy pasted it from my contract document. It gave me five attempts to put my email in and the same error message came up each time - I now have one attempt left and don’t want to use it in case my account gets blocked. Please could anyone advise on what I’m doing wrong or if this is a glitch or something?? It’s a bit of a niche problem I think, and I couldn’t find anything on the FAQs! I feel like I’m going insane because I’ve checked the email so many times to make sure there are no typos or anything but it’s still not working! I copy and pasted someone else’s message but I’m having this issue and felt like it was no point explaining it worseVirgin media O2 accounts not linking.
I’m tirelessly trying to link this all together after becoming a new customer for a week now, and all I seem to get is that apparently my account is linked to another email. Don’t know how but here we are. and I’m getting to the point where I wished I never did join. Any advice people? Done all the new stuff advertised by registering again etc etc. I’m sure I’ll get help once a bills due and missed because I can’t see my bill date.Can't log in to Sky Sports app via VM log in
Hi all, I'm posting on behalf of my stepdad who has had recurring issues with the Sky Sports app for about a week now. I've tried repeatedly to uninstall the app - remove its data and caches, to no avail. As someone quite comfortable with computers, I am truly baffled. The Virgin Media TV app works absolutely fine. I get up the Sky Sports app and go to watch live sports (tennis for example) and am immediately brought to the Sky sign in page where there is an option to log in with Virgin TV UK as he's done so in the past and instead get a hapless loading bar that never loads a thing. It's stopped my elderly stepdad from watching his beloved cricket and tennis anywhere that isn't the big TV in the family home. Any advice or tips (beyond the obvious) would be much appreciated as I'd really like to get this resolved for him ASAP. It's really important to him and therefore really important to me! CheersSo frustrated with VM
After ongoing complaints for months I have just moved addresses and found my bill go up by £100 for some reason? no way to contact anyone and so tired of trying. Spent about 50 hours dealing with these people since signing up in April. This company is horrible to deal with and whenever I try to get it resolved I just get threatened to have to pay £500 to leave my contract. or belittled by their customer service agents who love to hang up so you need to restart the call again taking hours. I just want to pay for a service that works! would actively advise anyone to never use VM they’re horrificSomeone else registered at my address
We have attempted to set up VM internet at our flat (we own the property). However, someone else is registered as a VM customer at the address and claims to still live there. We do not consent to this person using our address and want this account closed down. We have been on the phone with Virgin nearly daily for 2 weeks now and are still nowhere near a solution. We have been sent back and forth between sales and customer service. The other person keeps insisting that they want to keep the account and apparently VM will not do anything even though they do not live at the address and we as the owners of the property do not consent to them using our address. Apparently, there is not even a fraud prevention team that can help us. We really need a solution.New Customer - Can't get into My Virgin Media
Brand new customer, and I've been experiencing the same access issue a lot of people have. Made the relevant account I was prompted to make, then entered the details sent to me by email, and I get the same error others have. Claims the emails aren't the same, but I set up the accounts with the exact same email, hit forgotten email and it returns (object,object). I'm moving into a new property (hence getting new broadband) so I need to be able to track my order so I can be there to receive it. Any advice or help would be appreciated.Old supplier not cancelled
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