Received email "We’ve identified you as being an additional My Virgin Media account user" but main accoun
I received an email today saying " We’ve identified you as being an additional My Virgin Media account user. We’re letting you know that we’ll stop supporting your online account on 06/12/2024" I am not an additional account user it came to my main account email address I don't have another email address on my Virgin accountRe: Virgin Media Availability - Only house on street not available
Hello We have the same issue. Moved to a new house. Every house on our street has Virgin broadband. We are the only house without it. No one on the helpline has been able to assist. Virgin are the only provider in the area. Please could you help me? ThanksHigh errors on a single channel
Hi, I have very high errors on a single channel for download (CH30) there also seems to be high T3 timeouts on upload, is there anyone in the forum that can fix this? Here's some info:- 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 330000000 4.8 41 QAM 256 25 2 274000000 5.5 42 QAM 256 18 3 282000000 5.5 42 QAM 256 19 4 290000000 5.5 42 QAM 256 20 5 298000000 5.4 42 QAM 256 21 6 306000000 5.3 42 QAM 256 22 7 314000000 5.1 41 QAM 256 23 8 322000000 4.9 41 QAM 256 24 9 338000000 4.8 41 QAM 256 26 10 346000000 4.6 41 QAM 256 27 11 354000000 4.6 41 QAM 256 28 12 362000000 4.6 41 QAM 256 29 13 370000000 4.5 41 QAM 256 30 14 378000000 4.4 41 QAM 256 31 15 386000000 4.4 41 QAM 256 32 16 426000000 4.2 41 QAM 256 33 17 394000000 4.3 41 QAM 256 34 18 402000000 4.2 41 QAM 256 35 19 410000000 4.2 41 QAM 256 36 20 418000000 4.2 41 QAM 256 37 21 434000000 4.1 41 QAM 256 38 22 442000000 4.1 41 QAM 256 39 23 450000000 4.2 41 QAM 256 40 24 458000000 4.2 41 QAM 256 41 25 466000000 4.2 41 QAM 256 42 26 474000000 4.4 41 QAM 256 43 27 482000000 4.3 41 QAM 256 44 28 490000000 4.3 41 QAM 256 45 29 498000000 4.1 40 QAM 256 46 30 506000000 4.1 40 QAM 256 47 31 514000000 4.1 41 QAM 256 48 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 41 56 0 2 Locked 42 24 0 3 Locked 42 30 0 4 Locked 42 34 0 5 Locked 42 35 0 6 Locked 42 39 0 7 Locked 41 57 0 8 Locked 41 52 0 9 Locked 41 46 0 10 Locked 41 60 0 11 Locked 41 69 0 12 Locked 41 76 0 13 Locked 41 90 0 14 Locked 41 116 0 15 Locked 41 176 0 16 Locked 41 214 0 17 Locked 41 184 0 18 Locked 41 203 0 19 Locked 41 202 0 20 Locked 41 182 0 21 Locked 41 212 0 22 Locked 41 176 0 23 Locked 41 209 0 24 Locked 41 210 0 25 Locked 41 176 0 26 Locked 41 178 0 27 Locked 41 237 0 28 Locked 41 258 0 29 Locked 40 274 0 30 Locked 40 62171 2053371 31 Locked 41 223 0 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 49 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 49 Locked 42 4.8 3137174902 618 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 37 5120 QAM 64 1 1 43100000 37 5120 QAM 64 2 2 36600000 36.5 5120 QAM 64 3 3 30100000 36 5120 QAM 64 4 4 23600000 35.5 5120 QAM 64 9 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 1 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 10 10.4 32.5 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 10 OFDMA 208 74000000 32 0Two virgin media accounts, my virgin media app
Hi I also have the exact same issue as described by Roryclark1992. Its incredibly frustrating. Can the two accounts be linked in some way ? so I can use the login I currently have and just select which account ? I really must resolve this so that I can see my new account and bills. I lok forward to hearing from you. Kind regards,
