Hi, I have very high errors on a single channel for download (CH30) there also seems to be high T3 timeouts on upload, is there anyone in the forum that can fix this? Here's some info:- 3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 13300000004.841QAM 2562522740000005.542QAM 2561832820000005.542QAM 2561942900000005.542QAM 2562052980000005.442QAM 2562163060000005.342QAM 2562273140000005.141QAM 2562383220000004.941QAM 2562493380000004.841QAM 25626103460000004.641QAM 25627113540000004.641QAM 25628123620000004.641QAM 25629133700000004.541QAM 25630143780000004.441QAM 25631153860000004.441QAM 25632164260000004.241QAM 25633173940000004.341QAM 25634184020000004.241QAM 25635194100000004.241QAM 25636204180000004.241QAM 25637214340000004.141QAM 25638224420000004.141QAM 25639234500000004.241QAM 25640244580000004.241QAM 25641254660000004.241QAM 25642264740000004.441QAM 25643274820000004.341QAM 25644284900000004.341QAM 25645294980000004.140QAM 25646305060000004.140QAM 25647315140000004.141QAM 256483.0 Downstream channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1Locked415602Locked422403Locked423004Locked423405Locked423506Locked423907Locked415708Locked415209Locked4146010Locked4160011Locked4169012Locked4176013Locked4190014Locked41116015Locked41176016Locked41214017Locked41184018Locked41203019Locked41202020Locked41182021Locked41212022Locked41176023Locked41209024Locked41210025Locked41176026Locked41178027Locked41237028Locked41258029Locked40274030Locked4062171205337131Locked4122303.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 49944K1840QAM 409611083.1 Downstream channelsChannel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 49Locked424.831371749026183.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 049600000375120QAM 641143100000375120QAM 64223660000036.55120QAM 643330100000365120QAM 64442360000035.55120QAM 6493.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0ATDMA00101ATDMA00002ATDMA00003ATDMA00004ATDMA00003.1 Upstream channelsChannel Channel Width (MHz) Power (dBmV) FFT Type Modulation 1010.432.52KQAM 2563.1 Upstream channelsChannel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 10OFDMA20874000000320

Hi there djgeurn Thank you so much for your post and welcome to the community forums, it's great to have you back. I am so sorry that you are experiencing these issues with your service and thank you again for posting. I have checked things on our side and I cannot see any issues that could be causing this. Could you set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum

https://www.thinkbroadband.com/broadband/monitoring/quality/share/99b66352b1b9591d75cbc6ef1773a1deecc32f98-20-12-2023

Hi djgeurn 👋Thanks for providing this graph. I've ran some checks on our side, and can see that your Hub has been online for 28+ days, can you please perform a reboot by switching it off at the back, waiting for 30 seconds and then switching it back on again?Over time, the Hub can cache data and cause problems with the onboard system memory. As it does this, similar to other devices and this can cause a knock-on effect for other internal electronics, which can begin to cause issues as in some cases, the signals we are sending cannot be read or actioned.Rebooting the Hub will also force any updates to your equipment, which can improve the service.Please do let us know if you experience any issues after rebooting, and we'll do our best to assist further.Thanks,

Hi, I did all this and then it made me reset the router to factory settings and start again. But still getting worse errors than ever now. Also noticing poor experience watching video streams. could you please take a look?3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 13300000003.641QAM 2562521380000005.243QAM 256131460000004.943QAM 256241540000004.743QAM 256351620000004.643QAM 256461700000004.343QAM 256571780000004.343QAM 256681860000004.442QAM 256791940000004.643QAM 2568102020000004.642QAM 2569112100000004.742QAM 25610122180000004.842QAM 25611132260000004.642QAM 25612142340000004.642QAM 25613152420000004.742QAM 25614162500000004.642QAM 25615172580000004.542QAM 25616182660000004.542QAM 25617192740000004.542QAM 25618202820000004.542QAM 25619212900000004.542QAM 25620222980000004.342QAM 25621233060000004.340QAM 2562224314000000441QAM 25623253220000003.941QAM 25624263380000003.841QAM 25626273460000003.641QAM 25627283540000003.541QAM 25628293620000003.541QAM 25629303700000003.341QAM 25630313780000003.341QAM 256313.0 Downstream channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1Locked41130612Locked432356037533Locked433970681914Locked4347270108945Locked4352891113496Locked43209105301647Locked43278787484828Locked4212469331569Locked4334443810Locked4246646011Locked4249338212Locked4248937113Locked4289035614Locked4211558615Locked429017116Locked4222810817Locked421387118Locked4213111319Locked421227120Locked4216910021Locked422299322Locked4221510723Locked4013311224Locked41222825Locked4111210526Locked411239727Locked4113710528Locked4114010529Locked411259630Locked4111911131Locked41114893.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 49944K1840QAM 409611083.1 Downstream channelsChannel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 49Locked423.642202446285807

djgeurn

On our wavelength

2 years ago

High errors on a single channel

Hi, I have very high errors on a single channel for download (CH30) there also seems to be high T3 timeouts on upload, is there anyone in the forum that can fix this? Here's some info:-

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330000000	4.8	41	QAM 256	25
2	274000000	5.5	42	QAM 256	18
3	282000000	5.5	42	QAM 256	19
4	290000000	5.5	42	QAM 256	20
5	298000000	5.4	42	QAM 256	21
6	306000000	5.3	42	QAM 256	22
7	314000000	5.1	41	QAM 256	23
8	322000000	4.9	41	QAM 256	24
9	338000000	4.8	41	QAM 256	26
10	346000000	4.6	41	QAM 256	27
11	354000000	4.6	41	QAM 256	28
12	362000000	4.6	41	QAM 256	29
13	370000000	4.5	41	QAM 256	30
14	378000000	4.4	41	QAM 256	31
15	386000000	4.4	41	QAM 256	32
16	426000000	4.2	41	QAM 256	33
17	394000000	4.3	41	QAM 256	34
18	402000000	4.2	41	QAM 256	35
19	410000000	4.2	41	QAM 256	36
20	418000000	4.2	41	QAM 256	37
21	434000000	4.1	41	QAM 256	38
22	442000000	4.1	41	QAM 256	39
23	450000000	4.2	41	QAM 256	40
24	458000000	4.2	41	QAM 256	41
25	466000000	4.2	41	QAM 256	42
26	474000000	4.4	41	QAM 256	43
27	482000000	4.3	41	QAM 256	44
28	490000000	4.3	41	QAM 256	45
29	498000000	4.1	40	QAM 256	46
30	506000000	4.1	40	QAM 256	47
31	514000000	4.1	41	QAM 256	48

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	56	0
2	Locked	42	24	0
3	Locked	42	30	0
4	Locked	42	34	0
5	Locked	42	35	0
6	Locked	42	39	0
7	Locked	41	57	0
8	Locked	41	52	0
9	Locked	41	46	0
10	Locked	41	60	0
11	Locked	41	69	0
12	Locked	41	76	0
13	Locked	41	90	0
14	Locked	41	116	0
15	Locked	41	176	0
16	Locked	41	214	0
17	Locked	41	184	0
18	Locked	41	203	0
19	Locked	41	202	0
20	Locked	41	182	0
21	Locked	41	212	0
22	Locked	41	176	0
23	Locked	41	209	0
24	Locked	41	210	0
25	Locked	41	176	0
26	Locked	41	178	0
27	Locked	41	237	0
28	Locked	41	258	0
29	Locked	40	274	0
30	Locked	40	62171	2053371
31	Locked	41	223	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

Locked

4.8

3137174902

618

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	37	5120	QAM 64	1
1	43100000	37	5120	QAM 64	2
2	36600000	36.5	5120	QAM 64	3
3	30100000	36	5120	QAM 64	4
4	23600000	35.5	5120	QAM 64	9

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	1
1	ATDMA	0
2	ATDMA	0
3	ATDMA	0
4	ATDMA	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

10.4

32.5

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

OFDMA

208

74000000

forum team

Ashleigh_C
Forum Team
2 years ago
Hi there djgeurn

Thank you so much for your post and welcome to the community forums, it's great to have you back.

I am so sorry that you are experiencing these issues with your service and thank you again for posting. I have checked things on our side and I cannot see any issues that could be causing this.

Could you set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum
- djgeurn
  On our wavelength
  2 years ago
  https://www.thinkbroadband.com/broadband/monitoring/quality/share/99b66352b1b9591d75cbc6ef1773a1deecc32f98-20-12-2023
- djgeurn
  On our wavelength
  2 years ago
  - Reece_MH
    Forum Team (Retired)
    2 years ago
    Hi djgeurn 👋
    
    Thanks for providing this graph. I've ran some checks on our side, and can see that your Hub has been online for 28+ days, can you please perform a reboot by switching it off at the back, waiting for 30 seconds and then switching it back on again?
    
    Over time, the Hub can cache data and cause problems with the onboard system memory. As it does this, similar to other devices and this can cause a knock-on effect for other internal electronics, which can begin to cause issues as in some cases, the signals we are sending cannot be read or actioned.
    
    Rebooting the Hub will also force any updates to your equipment, which can improve the service.
    
    Please do let us know if you experience any issues after rebooting, and we'll do our best to assist further.
    
    Thanks,

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