Forum Discussion

Jonathanphillip's avatar
Jonathanphillip
Dialled in
22 days ago
Solved

Setting up your tv channels error message

Just got a long golden like colour message pop up setting up your tv channels please ring in on 0845 454 1111 if this happens but I've already got my tv channels package just why did it pop.up yesterday I've read on Google it stated if this happens its somehow confused the box with your actual subscription package that's why or its somehow confused the channels package 

  • Akua_A's avatar
    Akua_A
    15 days ago

    Glad to hear everything is fine now. If you find that this error pops up again, please take a picture and send us a message here. We will be happy to further investigate this for you. 

    Thanks,

7 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    20 days ago

    Hey Jonathanphillip, thank you for reaching out and we are sorry to hear about your TV error issue.

    To confirm does it let  you go off this message at all?

    Is the TV still working okay?

  • Jonathanphillip's avatar
    Jonathanphillip
    Dialled in
    20 days ago

    @matthew _m L yes it did go off eventually but I got all sorts of info from it saying please ring in on 0845 454 1111 to discuss your recent subscription package and plus other info strange how it just appeared not seen it since obviously it's self set up with no viewing card many thanks I know it doesn't require a card no longer 

    • Jonathanphillip's avatar
      Jonathanphillip
      Dialled in
      18 days ago

      @gareth _L waiting for @matthew _mL to come back it seems fine now just wondering why it popped up strange 

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        15 days ago

        Glad to hear everything is fine now. If you find that this error pops up again, please take a picture and send us a message here. We will be happy to further investigate this for you. 

        Thanks,

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    13 days ago

    It's poor that after all these years VM has failed to remove all references to 0845 and causing the unwary to call a service rate number instead of 0345 (included in most plans).