Forum Discussion

Jbarr87's avatar
Jbarr87
Tuning in
7 months ago

Hub 5 channel settings

Hi does anybody have a screenshot of the manual channel settings for the virgin hub 5 ?

16 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    For 2.4GHz only use channels 1 or 6 or 11 at 20Mhz

    For 5GHz try channels 36 or 44 at a bandwidth that suits your devices.

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi Jbarr87 

    I haven't changed the settings on my hub 5 so they are set automatically by VM (screenshot  below)

    If you do want to make any changes then you need to open a browser and log into your hub 192.168.0.1 (or 192.168.100.1 if in modem mode)  using the SSID and wifi settings password printed on a sticker on your hub

    Advanced Settings > Wireless > Wireless Signal > click on Disable Channel Optimization  at the bottom then  click on Apply Changes. 

    Then beneath both the 5Ghz and  2.4GHz sections click on the manual button, and in the drop down box click on the channel number you want to change it to, then scroll down and  click on Apply Changes.

    (You could perform a search for an app such as wifi analyzer which tells you the strength of the channel you are connected on, and also shows other channels so you can decide if you want to change the channel number on your hub)

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Just remember that although you can apply manual settings, the router has its own built in fixed limits to suit regulatory requirements. You can't override them. 

  • Hi all, I have a problem. After changing channels it's saving it for 5 minutes and after it's coming back to channel 44 for 5ghz and 11 for 2.4ghz. Virgin customer service sent me another router but it's doing the same thing. Anyone have any fix for this bug om hub 3.0 because virgin media it's not listening or even helping.... 

    • Client62's avatar
      Client62
      Alessandro Volta

      Do you have the Connect app installed on any devices ?

    • Tudor's avatar
      Tudor
      Very Insightful Person

      Yet another reason why a lot of users run in modem mode with their own routers. 

      • docgeorge89's avatar
        docgeorge89
        Tuning in

        I am actually thinking to do that, because I've been struggling with the vm wifi for over 6 months now 

  • Client62's avatar
    Client62
    Alessandro Volta

    The Connect app ( even when closed ) will constantly try to force the VM Hub back into Smart Wi-Fi & Auto Channels.  It has to be Uninstalled from all devices to prevent intrusion.

    • docgeorge89's avatar
      docgeorge89
      Tuning in

      That actually worked. Can't believe that virgin media customer service or engineers they didn't know about this. Thank you very much! I really appreciate! 

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team

        Hi docgeorge89 

        Welcome to the Community Forums. 

        Sorry to hear you were having issues with customising your WiFi settings. 

        Glad to see that our Community members have been able to help in resolving this for you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.