Registering a device for Virgin TV Go
Hi, I am trying to set up Virgin TV Go for my mum who has a Windows 10 laptop, she is temporarily without her TV due to moving and needs to be able to watch her programs online. However, when we try and login on the app, for all the live channels and on demand programs, it just says "you cannot watch this programme due to copyright restrictions". It looks as though her device isn't registered, however there is no possible way to register as it doesn't give the option. When I looked into the "device management" section of her account it says there are no devices registered, and that she can add up to 3, but again there is no ability to register the device. I am not sure if it's a problem with her laptop as it's quite old, or if there's something else stopping it from working. Please help as I'd really like her to be able to access her programs!!TV Go Register Devices
Hello all. I am having the problem with Virgin TV Go asking me to register a new device almost every time I use it, even though I am only using the same device - Google Chrome browser on a MacBook. I am not clearing cache or cookies, but for some reason I am asked to register again and it has now maxed out. Could someone get in touch to help reset for me, please? Thank you.TNT or Virgin Media on MacBook not available
I have tried to download the Virgin TV GO app through the website for Mac but when it goes through to the Apple Store it links to the iPhone version and so unavailable. is there a way of downloading Virgin TV Go app for a MacBook or even watching Virgin TV on a MacBook (ideally so I can watch my TNT sports subscription). the firing media website does state the below so it should be available for a desktop Mac... Thanks to the Virgin TV Go app – available to Virgin TV customers at no extra cost, you can access up to 110 live TV channels on the go from your devices, including your Android, iOS, Windows 10 and PC/Mac. This includes BT Sport, FOX, Comedy Central and Sky One (depending on your TV package). You can also access On Demand content and stream to your heart’s content! (Again, content available is dependent on your package.) You can make the app your own by creating a list of must-see shows and personalising your TV guide so that your favourites are at the top. Plus, if you’re going away on a summer holiday, you can take the Virgin TV Go app with you, as it works for customers travelling within the EU. Hurrah! Download the Virgin TV Go app from the Apple app store
TV app for windows
Hi I had tv go app installed on my windows 10 laptop, this evening I couldn't get app to open at all, so I uninstalled it with a view to reinstall it. At the moment I can't seem to reinstall tv go app, if I go to Microsoft store and look for virgin media tv go app, nothing comes up, I can't find it in the store! if if go to store through the virgin media link I end up in Microsoft windows store with an "get in store app" button, when I click on button another window opens with virgin tv go, but there is no download button! not sure what I'm doing wrong. could someone please point me in the right direction. see screen shot. ThanksRe: TV Go device registration - Google Chrome
The problem started within the last week. However this same issue has happened to me before, a year or more ago. MacBook Pro (14.1.1), MacBook Air (14.1.1), MacMini (12.6.9) - all running the latest version of Chrome, but using the Virgin TV Go Chrome browser app. All affected. All want to register a new device EVERY time they are used. However the app on my iPhone 12 Pro (17.1.1) is working fine - i.e. the iOS app does seem to remember that I'm using the same device each time. No, I do not manually clear cache/cookies or have a program that does this after each session. Yes, it is happening every time the apps are used. Each time it is treating the machines as though they are a totally new device. VERY annoying! And now I can't use the service on these devices because I'm at my device limit, even though some are duplicates, and ALL of them are ALREADY REGISTERED DEVICES. Please can I get this reset ASAP, and please can a solution to this clearly serious issue be found! (This problem doesn't happen with Sky Go for example...)
