TV and TvGo not working

Tv Go won't work on any of our devices - just says oops something went wrong try again later. Tv Go lists no channels and on the guide and on the home page there's no watch option. Been like this for over a week ever since I got a new box which doesn't work properly either. It downgraded from whatever the latest is where you can use voice control on your remote and where the home button brings up tiles  to get to apps instead of navigating through a menu. 

Any ideas