Forum Discussion

Maxwellplum's avatar
Maxwellplum
Dialled in
3 days ago

TV Go app crashes when using fast forward options

When watching recorded programmes on the TV Go app; if I fast forward either by pressing 30 seconds a few times or moving the bar across the screen, I keep getting an error message 15628

see attached error code,

only started happening last few weeks initially thought it was as wifi issues but still happening, any ideas? 

 

1 Reply

  • Hello Maxwellplum

     

    Sorry to her of the TV Go issues experienced when trying to watch content, we appreciate you taking the time to raise this via the forums.

     

    Does this happen on any particular content or is it across anything you watch? Which devices does this happen on? From what you have advised this looks to have previously worked, when did you first notice the issue?

     

    Let us know and we can look to assist further.