When watching recorded programmes on the TV Go app; if I fast forward either by pressing 30 seconds a few times or moving the bar across the screen, I keep getting an error message 15628
see attached error code,
only started happening last few weeks initially thought it was as wifi issues but still happening, any ideas?
Forum TeamHello Maxwellplum
Sorry to her of the TV Go issues experienced when trying to watch content, we appreciate you taking the time to raise this via the forums.
Does this happen on any particular content or is it across anything you watch? Which devices does this happen on? From what you have advised this looks to have previously worked, when did you first notice the issue?
Let us know and we can look to assist further.
It happens all the time when using my iPad. Every programme. First noticed it about a month ago but at the time we were having issues with our wifi so assumed it was part of that. That issue has been resolved for a few weeks now and I’m still having the issue. It also no longer remembers where you were up to in the programme, so no option to continue watching from previous point. Always starts at the beginning every time. It is extremely annoying, I e rebooted my iPad and reinstalled the app but nothing has worked
I’m having the same issue
Forum TeamHi BLS627 👋 Welcome back to the community forum! Thanks for joining this thread and letting us know you are also having this issue with TV GO.
Just as my colleague has asked the OP if you can also please let us know the following additional information so we can investigate and offer troubleshooting steps if any are available;
Does this happen on any particular content or is it across anything you watch? Which devices does this happen on? From what you have advised this looks to have previously worked, when did you first notice the issue?
Thanks for your patience and co-operation whilst we help get things sorted! 🌞
I hadn’t noticed these messages as usually I get an email telling me I have a message, don’t why this stopped but how can i ensure I receive an email telling there are responses please?
Forum TeamHi Maxwellplum 👋.
Thanks for reaching out to us, sorry to hear of the issues that you are facing with TVGO, can we ask is this happening on all programs or on the same program as well as the same channel or different channels?
Please let us know.
Sabrina…. See response above I posted 2 days ago with all that information (copied below)…. Why do responses take so long?
It happens all the time when using my iPad. Every programme. First noticed it about a month ago but at the time we were having issues with our wifi so assumed it was part of that. That issue has been resolved for a few weeks now and I’m still having the issue. It also no longer remembers where you were up to in the programme, so no option to continue watching from previous point. Always starts at the beginning every time. It is extremely annoying, Ive rebooted my iPad and reinstalled the app but nothing has worked
Hi, it seems to have stopped now.
I’m still having issues. How did it resolve please?
Forum TeamHello SugarcoateD26 and Maxwellplum - have you got another device to try this on? See if you can replicate the fault?
