The 360 remote has arrived but install now is not showing on my v6 box to activate it
Hi everyone, ive followed the instructions with the new 360 remote but there is no install now under Apps & Games showing for me. I’ve managed to sync the new remote by holding tv and 0 for 10 seconds on the new remote but it’s still using the old system. How can I update the system?TiVo to 360 upgrade questions
Just got my package to upgrade from TiVo to 360. Couple of things I need to understand. When does the 5 days deadline for setup start? From delivery? Does the 360 box need the ethernet connection to the hub or can it connect via WiFi? My hub is in a different room. Do I have to use the hdmi cable provided or can leave the one in I used with my TiVo box. I was not supplied with a 360 mini box. I think it I'd only need one for a second TV is that true? Thanks for your help. Pete HCannot upgrade second box, error TM4/15/10-0-100155
I have successfully requested an upgrade of my box to Virgin 360. The new remote is on its way. However, when I try to request an upgrade of my second box, it fails with "We couldn't process your order", a link to the VM website, and an error code TM4/15/10-0-100155. I spoke to support over Whatsapp, took over two hours, most of the time spent waiting for a reply, only to find out they could not help, and that it would cost me £185 to do this. I said no, it is a free upgrade, and the first one went through okay, with a confirmation email saying the upgrade was free. So, I had spent all morning waiting on and speaking to the wrong people. Horrendous experience. So, would anyone know about this error code, or have any suggestions? I have restarted the box, with it unplugged for over five minutes, still no joy. Many thanks.Virgin tv 360 upgrade error
Hi, we have had a message come up on our 2 virgin media boxes offering us a free upgrade to virgin tv 360 but when I argee to the upgrade and new remotes on both of the boxes it bring up a error saying the upgrade couldn’t be completed and to try again later it gives me a barcode link to a virgin media help page which is also blank. i have no idea now if the request for the new remotes or the upgrade has gone through for both boxes. thanks in advance
