360 upgrade email
Hi I received the email to upgrade my two v6 boxes to tv 360 I clicked the link and put in my name and email address but it then just took my to my account page and don’t seem to have any confirmation that the update request has gone though. Is possible for someone to check this for me. Thank you
I Received my 360 remote
On the 10th September, as I have anxiety, phoned and asked for an engineer to do the change over. I phoned and spoke to a CS and the first appointment is 17th September. I have been told by others that the V6 will do an automatic change after 5 days. The CS said the engineer would do a manual one. So, will it just change up automatically which I am worried about or will V6 just keep working until the engineer comes and does the manual upgrade? Thank you for any help.What am I doing with these remotes?
Just received my 2 remotes. Already have 2 x V6 boxes. Understood that you can upgrade to 360 using the remotes but I cant find instructions for this. Also read that all recordings need to be deleted before the upgrade, is this true? Can anyone help me please? Can you explain in layman's terms, I am not very good with technical stuff, thanks 😁😁360 remote no switch app on v6
Received 360 remote 4 days ago. Current box is v6 Have spent hours searching tips etc & following online instructions including disconnecting v6 box, rebooting wifi etc etc and still no switch app on the apps page. All options I can see online are now exhausted. Spent 2 hours trying to speak to virgin customer services and continually placed in a doom loop of recorded messages then cut off. Can't get through to a human. Have given up so any advice welcome. Thank you.
360 issue since new tv
Spent an hour trying to get help via the various services …. Nightmare WhatsApp didn’t work, phoning spat me out and suggested messaging service and sent a link anyway I upgraded to 360 fine but a few weeks later got a new TV .. since then whenever I switch the tv on I get the Samsung homescreen rather than it going straight to virgin - apparently my tv is not connected to my box according to the ‘knowledgeable person’ on the chat …. But it is connected and I can access it but i can’t access it automatically … any ideas?Nearly got an unwanted TV360 upgrade
I got an e-mail a few days ago saying the Virgin TV box I currently have is using old software, and needs upgrading. I thought this was referring to the old Tivo I have, as I recently tried to use iPlayer and was told this is no longer supported on that device. I was told I could upgrade to a new Virgin TV360 box at no extra cost. I'd assumed I was being offered a TV360 box to replace the Tivo, but wanted to investigate further, so I clicked on the link in the email expecting to get more detail of what the upgrade involved. Instead I was just taken straight to the package upgrade page with no obvious information on what I could expect from a TV360 upgrade. I had assumed the link was broken, and gave up. Imagine my surprise when today I have received an email saying I was getting an upgrade to a TV360 box, with a separate TV360 mini (which you can’t record onto), replacing the existing V6 and Tivo. It looks like simply clicking the link in the email fires off the upgrade process with-out any notification or confirmation! Having previously been offered a full TV360 upgrade, I know this wouldn’t fit with our lifestyle, so it’s not something I want to upgrade to. Fortunately I was able to contact support via the chat-bot and cancel the upgrade. I do think more clarity is needed as to what to expect from a TV360 upgrade, and I really don’t think it’s helpful to have the upgrade process triggered immediately when clicking on the link, without some form of "are you sure?” step!Email saying my TV box needs an upgrade
I just got an email with a heading that very much makes it sound like I do have a TV box that NEEDS an upgrade! The wording after this misleading heading however makes it clear that the box im using has old software and I can upgrade for free to the TV360 box. Now, I was offered this a while back and at the time it was all rush rush get the upgrade for free before we charge you. I ummed and ahhed and tried to upgrade via my tv as prompted but it kept saying error. Then I read comments on here about how user unfriendly it was and how many features were missing so im glad I failed! Duly, I forgot this experience! Until now... when I get this email! Its not a forced upgrade so my question is, really is it worth the hassle and faff? Comments here suggest not and that people regret switching! I dont want to lose my recordings either or series links!
