Recordings disappearing after TV360 upgrade

Question

I have recently upgraded to 360 and all my recordings and schedules keep getting erased. I have never had this problem before and it is very frustrating.&nbsp;How can I resolve the issue?

Adduxi · Answer

If this is a software upgrade to an existing V6, this is not uncommon as some of the V6’s just don’t like it. &nbsp;A new box is usually the only solution.

japitts · Answer

Something being a common issue on these boards, doesn't necessarily correlate to it affecting enough of migrating V6's, to justify replacing (potentially perfectly usable) hardware as a matter of course.

That's not something I ever recall VM doing as standard previously.

Roger_Gooner · Answer

My V6 was migrated to a 360 with no problem at all. If a new 360 had been provided it would have meant refurbishing my perfectly usable V6 for future use - a waste of money.

John_GS · Answer

Hi Mjstone&nbsp;
Thanks for posting and welcome back to the community. Sorry to hear of this issue with the upgraded 360.&nbsp;
Please can you do a factory reset for us, trying both the 'keep recordings' and 'format disk'.
If this still happens after that, we'll then send an engineer to replace the box but will need to try those first. Best wishes.

Mr_K · Answer

So why dont VM supply a new box as standard with the 360, given all the issues? Surely they couldnt be trying to do things on the cheap? They are making a significant saving by getting rid of Tivo software, some of that should be invested in customers.&nbsp;

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Recordings disappearing after TV360 upgrade

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